Senior Manager, CS Operations

Luxury Presence
Phoenix, Austin
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsSkills: ["Project management","Systems thinking","Analytical mindset","Stakeholder management","Execution-focused"]

Own product management for Scout, the internal CSM platform, including roadmap, stakeholder alignment, sprint execution, and iteration. Drive the CS Ops post-launch project backlog with minimal direction, designing scalable processes, workflows, and systems across post-sales. Partner with Customer Success, CX, Support, Onboarding, and Product Fulfillment leaders, and build dashboards and KPIs to support gross revenue retention while improving CSAT and eNPS using AI automation.

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FursaFursa
Luxury Presence
Luxury Presence
9 hours ago

Senior Manager, CS Operations

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Source: Company careers pageValidated by: Fursa AI
Last checked: 46 minutes agoStatus: Live

Job Summary

Own product management for Scout, the internal CSM platform, including roadmap, stakeholder alignment, sprint execution, and iteration. Drive the CS Ops post-launch project backlog with minimal direction, designing scalable processes, workflows, and systems across post-sales. Partner with Customer Success, CX, Support, Onboarding, and Product Fulfillment leaders, and build dashboards and KPIs to support gross revenue retention while improving CSAT and eNPS using AI automation.
Location: Phoenix, Austin
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Own product management of Scout (CSM Cockpit and Client Activation), including roadmap, stakeholder alignment, sprint execution, and iteration.
  • •Drive the CS Ops project backlog focused on post-launch operations, delivering projects independently with minimal direction.
  • •Design and implement processes, workflows, and systems to improve operational efficiency across the post-sales organization.
  • •Partner with Customer Success, CX, Support, Onboarding, and Product Fulfillment leaders to identify and solve operational problems.
  • •Build dashboards, reports, and operational insights to support data-informed decisions and improve CSAT and eNPS.

Key Requirements

  • •5+ years in CS Operations, Revenue Operations, or a similar role at a SaaS or tech company
  • •Track record driving complex, cross-functional initiatives from scoping through finish
  • •Systems thinking and process design skills to build scalable operational solutions
  • •Analytical mindset with experience building dashboards, defining KPIs, and using data to inform decisions
  • •Hands-on experience with Salesforce and other CS/GTM tools
Experience:5+ yearsSaaSTech
Skills:Project managementSystems thinkingAnalytical mindsetStakeholder managementExecution-focused
Tech Stack:SalesforceIntercomZendeskGainsightScoutCSM CockpitClient Activation

Company Brief

Luxury Presence
Provides websites, marketing, CRM integrations, and digital branding solutions tailored for luxury real estate agents and brokerages to showcase listings, generate leads, and manage client relationships online.
Industry: PropTech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Los Angeles, United States
Founded: 2015
WebsiteLinkedIn