Customer Care Professional – US Banking Servicing

American Express
Manila
Workplace: HybridFull timeFunction: Banking, Lending & CreditEducation: bachelorsSkills: ["Listening","Consultative relationship-building","Communication","Multitasking","Problem-solving"]

Provide extraordinary customer care by supporting customers across the Banking Servicing Network, handling inquiries professionally and applying the Customer First philosophy. Manage account maintenance, transactions, and funds-related questions, including rewards and redemption, through end-to-end resolution. Troubleshoot customer issues, navigate multiple servicing platforms and web-based applications, adapt to evolving products and systems, and follow all regulatory, compliance, and operational guidelines.

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American Express
American Express
1 day ago

Customer Care Professional – US Banking Servicing

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 1 week ago

Job Summary

Provide extraordinary customer care by supporting customers across the Banking Servicing Network, handling inquiries professionally and applying the Customer First philosophy. Manage account maintenance, transactions, and funds-related questions, including rewards and redemption, through end-to-end resolution. Troubleshoot customer issues, navigate multiple servicing platforms and web-based applications, adapt to evolving products and systems, and follow all regulatory, compliance, and operational guidelines.
Location: Manila
Workplace: Hybrid
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Mid level

Key Responsibilities

  • •Provide extraordinary customer care via phone to support customers across the Banking Servicing Network.
  • •Handle customer inquiries professionally using the Customer First philosophy and deliver end-to-end resolution.
  • •Support a broad range of servicing requests, including account maintenance, transactions, and funds-related inquiries.
  • •Resolve rewards and redemption inquiries by taking ownership through end-to-end resolution.
  • •Troubleshoot customer issues, navigate multiple servicing platforms and web-based applications, and adhere to regulatory, compliance, and operational guidelines.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisability BenefitsPaid ParentalRetirement SupportCounseling Support

Key Requirements

  • •At least 1½ years of customer service experience, with a passion for building customer loyalty.
  • •Banking, Financial Services, and Investment (BFSI) customer servicing experience is required.
  • •At least 1½ years of CSAT/NPS experience, with relevant recent experience within the last 6 months.
  • •Exceptional listening and consultative relationship-building skills, plus strong written and verbal communication.
  • •Ability to work in a fast-paced, metrics-driven environment while multitasking across multiple servicing platforms and web-based applications.
Experience:BankingFinancial servicesBFSICustomer service
Education:Bachelor's
Skills:ListeningConsultative relationship-buildingCommunicationMultitaskingProblem-solving

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn