Senior IT Desktop Support Technician

BillionToOne
Menlo Park
Full timeUSD 84,066 - 105,083 annuallyFunction: IT Support & HelpdeskExperience: 5+ yearsEducation: bachelorsSkills: ["Problem-solving","Communication","Documentation","Customer-focused","Cross-functional collaboration"]

Provide advanced desktop support for end users and a biotech lab environment, with a focus on macOS and Google Workspace and Windows devices in the lab. Administer device management platforms including Kandji/Iru and Microsoft Intune to maintain security and compliance. Use Jira Service Management to manage workflows and SLAs, while implementing HIPAA compliance initiatives. Own IT asset inventory, create high-quality documentation, and partner cross-functionally on technology rollouts and upgrades.

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FursaFursa
BillionToOne
BillionToOne
1 month ago

Senior IT Desktop Support Technician

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live
Reposted: similar role first listed 1 year ago

Job Summary

Provide advanced desktop support for end users and a biotech lab environment, with a focus on macOS and Google Workspace and Windows devices in the lab. Administer device management platforms including Kandji/Iru and Microsoft Intune to maintain security and compliance. Use Jira Service Management to manage workflows and SLAs, while implementing HIPAA compliance initiatives. Own IT asset inventory, create high-quality documentation, and partner cross-functionally on technology rollouts and upgrades.
Location: Menlo Park
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Provide advanced desktop support for end users, primarily focused on macOS and Google Workspace.
  • •Provide advanced desktop support for lab environments, primarily focused on Windows laptops and desktops.
  • •Manage and administer device management platforms such as Iru and Microsoft Intune to maintain security and compliance.
  • •Leverage Jira Service Management to manage IT support workflows, automate ticket handling, and track performance metrics.
  • •Manage IT assets and inventory across their full lifecycle, including procurement, tracking, and auditing.

Pay and Benefits

Salary: USD 84,066 - 105,083 annually
Perks:Health InsuranceDental401kPaid Leave

Key Requirements

  • •Bachelor’s degree in Computer Science, Information Technology, or a related field.
  • •5+ years of experience in IT desktop support or a similar technical role.
  • •Proven expertise supporting macOS and Google Workspace in a professional environment.
  • •Strong proficiency with Kandji, Microsoft Intune, and Jira Service Management (JSM) including request queues, automation rules, SLAs, and dashboards.
  • •Deep knowledge of HIPAA compliance and implementing security best practices in IT operations.
Experience:5+ yearsBiotechHealthcareRegulated industriesMolecular diagnostics
Education:Bachelor's in Computer Science, Information Technology, or a related field
Skills:Problem-solvingCommunicationDocumentationCustomer-focusedCross-functional collaboration
Languages:English
Tech Stack:MacOSGoogle WorkspaceWindowsKandjiMicrosoft IntuneJira Service Management (JSM)HIPAAJira Service Management (JSM) dashboardsIru

Company Brief

BillionToOne
Develops molecular counting and sequencing technologies for precise genetic testing. Offers noninvasive prenatal tests and rare disease genomic assays to improve detection accuracy and reduce false positives for clinical and commercial labs.
Industry: Diagnostics
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Redwood City, United States
Founded: 2016
WebsiteLinkedIn