Senior IT Desktop Support Technician
Menlo Park
Full timeUSD 84,066 - 105,083 annuallyFunction: IT Support & HelpdeskExperience: 5+ yearsEducation: bachelorsSkills: ["Problem-solving","Communication","Documentation","Customer-focused","Cross-functional collaboration"]Provide advanced desktop support for end users and a biotech lab environment, with a focus on macOS and Google Workspace and Windows devices in the lab. Administer device management platforms including Kandji/Iru and Microsoft Intune to maintain security and compliance. Use Jira Service Management to manage workflows and SLAs, while implementing HIPAA compliance initiatives. Own IT asset inventory, create high-quality documentation, and partner cross-functionally on technology rollouts and upgrades.
