Customer Service Representative (Newtown, GB, SY16 2LX)

HSBC
United Kingdom
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Customer-focused","Proactive","Delivering results","Attention to fairness","Energy and drive"]

Provide first-point-of-contact customer service at the HSBC branch, delivering a high-quality, personalised experience through proactive identification and resolution of customer needs. Handle customer cash withdrawals and deposits, protect the bank, and support multi-channel engagement by encouraging direct channels when appropriate. Align daily performance to service excellence, efficient operations, and achieving challenging customer experience and branch targets.

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FursaFursa
HSBC
HSBC
19 hours ago

Customer Service Representative (Newtown, GB, SY16 2LX)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Provide first-point-of-contact customer service at the HSBC branch, delivering a high-quality, personalised experience through proactive identification and resolution of customer needs. Handle customer cash withdrawals and deposits, protect the bank, and support multi-channel engagement by encouraging direct channels when appropriate. Align daily performance to service excellence, efficient operations, and achieving challenging customer experience and branch targets.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Serve as the primary first point of contact for HSBC customers.
  • •Provide service excellence and efficiency for branch customers.
  • •Protect the bank by following appropriate controls and procedures.
  • •Promote and deliver multi-channel engagement by encouraging direct channels when suitable.
  • •Support the branch and identify customer opportunities to improve outcomes.

Key Requirements

  • •Provide friendly, efficient, customer-driven service as the first point of contact for HSBC customers.
  • •Proactively identify and address customers’ simple needs to deliver excellent service.
  • •Handle cash withdrawals and deposits for the customer base.
  • •Treat customers fairly and consistently uphold responsible banking practices.
  • •Be able to support branch targets and deliver challenging customer experience outcomes.
Skills:Customer-focusedProactiveDelivering resultsAttention to fairnessEnergy and drive

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn