Senior Product Manager

Intercom
Dublin
Workplace: HybridFull timeFunction: Product ManagementExperience: 5+ yearsSkills: ["Stakeholder management","Clear communication","Decision-making","Self-driven","Organized"]

Own and drive the product roadmap by gathering inputs, prioritizing the most impactful work, and framing problems with research and customer collaboration. Collaborate with your team to envision and scope solutions for fast customer delivery, then evaluate outcomes using both quantitative and qualitative measures through beta and post-release. Maintain product quality and lead a committed team focused on world-class software delivery.

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FursaFursa
Intercom
Intercom
1 month ago

Senior Product Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 2 years ago

Job Summary

Own and drive the product roadmap by gathering inputs, prioritizing the most impactful work, and framing problems with research and customer collaboration. Collaborate with your team to envision and scope solutions for fast customer delivery, then evaluate outcomes using both quantitative and qualitative measures through beta and post-release. Maintain product quality and lead a committed team focused on world-class software delivery.
Location: Dublin
Workplace: Hybrid
Employment Type: Full time
Job Function: Product Management
Seniority: Manager level

Key Responsibilities

  • •Manage the product roadmap by capturing work inputs, prioritizing them, and ensuring the team focuses on the most impactful projects.
  • •Research and work with customers to understand problems and define them for the team.
  • •Collaborate on future solutions and scope them to ship early as possible.
  • •Evaluate solution impact using quantitative and qualitative measures across beta and full release.
  • •Own and maintain quality of the product areas your team is responsible for, delivering world-class software each release.

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsuranceDentalPensionPaid Leave

Key Requirements

  • •5+ years experience in product with a proven track record of shipping impactful products.
  • •Experience collaborating with multiple teams and juggling several projects at once.
  • •Strong collaboration with design and passion for the end user experience.
  • •Demonstrable experience leading a team.
  • •Deep experience using qualitative customer insights and quantitative customer data, including user research and A/B tests.
Experience:5+ yearsSaaS
Skills:Stakeholder managementClear communicationDecision-makingSelf-drivenOrganized
Languages:English

Company Brief

Intercom
Provides a customer messaging platform combining chat, bots, and product tours to help businesses convert, engage, and support customers across their lifecycle. Integrates with CRM and workflow tools for personalized in-app and email communication.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2011
WebsiteLinkedIn