2 months ago

Enterprise Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 20 hours agoStatus: Live

Job Summary

Enterprise Customer Success Manager at Canva responsible for nurturing and expanding Canva Enterprise accounts post-sale. You’ll onboard, train, and drive adoption, seek growth through renewals and expansion, and partner with cross-functional teams to implement best practices and product improvements. This hybrid role in Austin, TX offers a data-driven, customer-first approach and opportunities to shape a world-class SaaS sales & success organization.

Location: Austin

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Lead the post-sale relationship of Canva’s strategic Enterprise accounts, including onboarding, training, adoption and advocacy.
•Drive account growth by understanding customer objectives, forecasting, and partnering with the account team to renew and expand.
•Create, educate, experiment with, and scale best-in-class processes, practices, and playbooks for operating as a top SaaS business.
•Collaborate with cross-functional teams to identify product improvements and ensure customers are using the latest features.
•Identify growth opportunities and ensure customers stay up-to-date on Canva’s latest offerings.

Pay and Benefits

Perks:EquityHealth Insurance401kParental LeaveWellness StipendFlexible Leave

Key Requirements

•3+ years of enterprise post-sales experience in B2B SaaS
•Proven track record of exceeding quota
•Ability to tell a story through data and analytics to support conversations
•Excellent communication, collaboration, and stakeholder management skills
•Commercially minded with a growth-oriented mindset

Experience:3+ yearsEnterprise SaaSB2B SaaSCustomer Success

Skills:CommunicationCollaborationAnalytical thinkingProblem-solvingAdaptability

Languages:English

Tech Stack:CRMData analytics

Company Brief

Canva

Canva is an online visual communications platform that provides drag-and-drop design tools, templates, and media assets for creating presentations, social media graphics, videos, documents and more, serving individuals and large enterprises globally.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: Surry Hills, New South Wales, Australia

Founded: 2012

Glassdoor: 3.9

Website LinkedIn Glassdoor

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Canva

2 months ago

Enterprise Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 20 hours agoStatus: Live

Job Summary

Location: Austin

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Lead the post-sale relationship of Canva’s strategic Enterprise accounts, including onboarding, training, adoption and advocacy.
•Drive account growth by understanding customer objectives, forecasting, and partnering with the account team to renew and expand.
•Create, educate, experiment with, and scale best-in-class processes, practices, and playbooks for operating as a top SaaS business.
•Collaborate with cross-functional teams to identify product improvements and ensure customers are using the latest features.
•Identify growth opportunities and ensure customers stay up-to-date on Canva’s latest offerings.

Pay and Benefits

Perks:EquityHealth Insurance401kParental LeaveWellness StipendFlexible Leave

Key Requirements

•3+ years of enterprise post-sales experience in B2B SaaS
•Proven track record of exceeding quota
•Ability to tell a story through data and analytics to support conversations
•Excellent communication, collaboration, and stakeholder management skills
•Commercially minded with a growth-oriented mindset

Experience:3+ yearsEnterprise SaaSB2B SaaSCustomer Success

Skills:CommunicationCollaborationAnalytical thinkingProblem-solvingAdaptability

Languages:English

Tech Stack:CRMData analytics

Company Brief

Canva

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: Surry Hills, New South Wales, Australia

Founded: 2012

Glassdoor: 3.9

Website LinkedIn Glassdoor