Service Advisor - Jordan Ford

Sonic Automotive
Indiana
Workplace: OnsiteFull timeUSD 60,000 - 100,000 annuallyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Customer service","Attention to detail","Safety awareness"]

Schedule service appointments and greet customers promptly, collecting vehicle data and preparing accurate written labor/parts cost estimates with committed “promised time.” Throughout the day, monitor repair progress, communicate estimate/promise-time changes, and obtain authorization for additional work. Coordinate test drives and provide maintenance guidance based on manufacturer specifications while maintaining customer satisfaction standards and following safety and regulatory procedures.

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Sonic Automotive
Sonic Automotive
3 days ago

Service Advisor - Jordan Ford

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Schedule service appointments and greet customers promptly, collecting vehicle data and preparing accurate written labor/parts cost estimates with committed “promised time.” Throughout the day, monitor repair progress, communicate estimate/promise-time changes, and obtain authorization for additional work. Coordinate test drives and provide maintenance guidance based on manufacturer specifications while maintaining customer satisfaction standards and following safety and regulatory procedures.
Location: Indiana
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Schedule service appointments and obtain customer/vehicle data prior to arrival
  • •Greet customers in a timely, friendly manner and provide accurate written cost estimates with promised time
  • •Track repair progress, update customers on changes, and explain costs/time requirements
  • •Test-drive the vehicle or coordinate with the test technician as needed
  • •Advise customers on vehicle care and maintenance using manufacturer specifications while following safety and regulatory policies

Pay and Benefits

Salary: USD 60,000 - 100,000 annually
Perks:Health InsuranceDentalVisionHsa401kPaid Leave

Key Requirements

  • •High school diploma or equivalent
  • •Two years of experience in a dealership position
  • •General knowledge of vehicle mechanical operations
  • •Excellent oral and written communication skills
  • •All applicants must be authorized to work in the USA
Experience:AutomotiveDealership
Education:High School
Skills:CommunicationCustomer serviceAttention to detailSafety awareness
Licenses:Valid driver license
Certifications:ASE
Languages:English (US)

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Sonic Automotive
Operates as an automotive retailer owning and operating new and used vehicle dealerships, providing vehicle service, repair, parts, and financing solutions across the United States.
Industry: Retail (Offline)
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1997
WebsiteLinkedIn