Manager, Customer Insights + Analytics (Ecommerce)

Own customer insights and ecommerce analytics for Pandora NAM, turning behavior and journey data into actionable recommendations that improve conversion, retention, and lifetime value. Define and monitor customer success metrics across the purchase funnel, build and maintain an ecommerce customer segmentation framework, and partner with NAM Marketing and CRM teams to connect off-platform personalization to the onsite experience. Champion AI adoption, evaluate marketing attribution across paid and owned channels, and support ROI-focused growth for the US and Canada.