Rental Coordinator

EquipmentShare
United States
Workplace: OnsiteFull timeFunction: Executive & General ManagementEducation: high_schoolSkills: ["Customer focus","Relationship building","Interpersonal skills","Problem-solving","Adaptability"]

Manage the customer rental experience by responding to inbound leads, guiding customers through the EquipmentShare rental process, and ensuring each customer receives the right equipment at the right time. Build and nurture relationships with contractors and construction company principals, expand the customer base, and use customer feedback to resolve inquiries, requests, complaints, and improve customer experience. Leverage the proprietary T3 platform to stay current on every machine and service updates.

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EquipmentShare
EquipmentShare
1 day ago

Rental Coordinator

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Manage the customer rental experience by responding to inbound leads, guiding customers through the EquipmentShare rental process, and ensuring each customer receives the right equipment at the right time. Build and nurture relationships with contractors and construction company principals, expand the customer base, and use customer feedback to resolve inquiries, requests, complaints, and improve customer experience. Leverage the proprietary T3 platform to stay current on every machine and service updates.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management

Key Responsibilities

  • •Respond to inbound leads and guide customers through the EquipmentShare rental process.
  • •Expand the customer base by building relationships with contractors and construction company principals.
  • •Maintain and nurture customer relationships to ensure customers are 100% satisfied and up to date on improvements.
  • •Promptly respond to and resolve customer inquiries, requests, complaints, and communications.
  • •Develop sales strategies and techniques to increase market share and improve customer experience.

Pay and Benefits

Perks:Health InsuranceDentalVisionPaid LeavePaid Holidays401kCompany MatchTool ReimbursementGym MembershipWellness StipendVolunteer TimeLearning Budget

Key Requirements

  • •Strong customer-focus with a genuine drive to solve customers’ problems.
  • •Ability to build, nurture, and maintain customer relationships throughout the rental process.
  • •Strong interpersonal and problem-solving skills.
  • •Ability to adapt to a fast pace and continuously learn EquipmentShare products and services.
  • •High school diploma or equivalent.
Education:High School
Skills:Customer focusRelationship buildingInterpersonal skillsProblem-solvingAdaptability
Languages:English
Tech Stack:T3

Company Brief

EquipmentShare
Provides equipment rental, telematics, and fleet management solutions for the construction industry, combining a marketplace for heavy equipment with software to optimize operations, uptime, and asset utilization.
Industry: Construction Tech
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Columbia, United States
Founded: 2015
WebsiteLinkedIn