Vehicle Operations Support Specialist II (Manheim)

AutoTrader.com
United States
Workplace: OnsiteFull timeUSD 19.9 - 29.81 hourlyFunction: Customer Support (Service Desk)Experience: 5+ yearsEducation: high_schoolSkills: ["Communication","Organizational","Problem-solving","Interpersonal","Data entry","Safety-minded"]

Coordinate vehicle repair and reconditioning operations across multiple auction and reconditioning locations, tracking repair progress, timelines, and client updates. Partner with maintenance, reconditioning, vendors, and procurement to initiate approved work, verify parts pricing/availability, and maintain smooth repair flow. Audit and document estimates, approvals, and completed work, resolve issues across departments, and model safety best practices while supporting upselling through strong client relationships.

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FursaFursa
AutoTrader.com
AutoTrader.com
1 hour ago

Vehicle Operations Support Specialist II (Manheim)

âś“ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 8 months ago

Job Summary

Coordinate vehicle repair and reconditioning operations across multiple auction and reconditioning locations, tracking repair progress, timelines, and client updates. Partner with maintenance, reconditioning, vendors, and procurement to initiate approved work, verify parts pricing/availability, and maintain smooth repair flow. Audit and document estimates, approvals, and completed work, resolve issues across departments, and model safety best practices while supporting upselling through strong client relationships.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Track repair progress, monitor completion timelines, and communicate updates to clients, transportation teams, and internal stakeholders.
  • •Collaborate with maintenance, reconditioning, vendors, and operations teams to initiate approved work and maintain repair flow.
  • •Maintain strong relationships with commercial account representatives, major clients, and vendors.
  • •Partner with procurement and parts suppliers to verify pricing, availability, and sourcing of required materials.
  • •Audit and maintain detailed records of estimates, approvals, and completed work; act as a liaison to resolve issues.

Pay and Benefits

Salary: USD 19.9 - 29.81 hourly
Perks:Paid LeavePaid HolidaysHealth InsuranceDentalVision401k

Key Requirements

  • •High school diploma/GED and 5 years’ experience in a related field, with required customer service experience.
  • •Proven operations and client service experience with team leadership in the automotive or auction industry.
  • •Strong understanding of cosmetic and mechanical repair processes.
  • •Excellent communication, organizational, and problem-solving skills, including managing multiple priorities across physical locations.
  • •Proficient Microsoft Excel, Word, and Outlook skills and ability to maintain detailed repair/estimate records while following safety guidelines.
Experience:5+ yearsAutomotiveAuction industry
Education:High School
Skills:CommunicationOrganizationalProblem-solvingInterpersonalData entrySafety-minded
Tech Stack:Microsoft ExcelMicrosoft WordMicrosoft Outlook

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

AutoTrader.com
Operates a leading online marketplace for buying and selling new and used vehicles, connecting consumers, dealers, and automotive service providers with vehicle listings, pricing tools, reviews, and financing resources.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Atlanta, United States
Founded: 1997
WebsiteLinkedIn