Zoom Video Communications

2 weeks ago

AI Deployment Strategist (Tokyo Based)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Deploy production AI agents for strategic customers, bringing Zoom Virtual Agent from proof-of-concept to trusted daily use within 90 days. Partner closely with Sales, Product, and Engineering to validate technical value during the sales cycle and translate field insights into scalable platform capabilities. Work hands-on with voice AI and integrations, build Python-based enterprise integrations, and measure performance with testing and iteration before go-live.

Location: Tokyo

Workplace: Hybrid

Employment Type: Full time

Job Function: Data Science & Machine Learning

Seniority: Mid level

Key Responsibilities

•Deploy Zoom Virtual Agent into production customer environments, moving from proof-of-concept to trusted daily use within 90 days.
•Partner across Sales, Product, and Engineering to prove technical value during the sales cycle.
•Work hands-on with voice AI capabilities and integrate real customer data to scale deployments.
•Turn field insights into platform capabilities so each deployment is faster than the last.
•Write tests, log failures, and iterate against measurable targets to validate agent performance before go-live.

Key Requirements

•6+ years in customer-facing technical roles shipping complex SaaS or AI/ML solutions (e.g., Solutions Engineering, Technical Account Management).
•Deploy LLM-based agents with tool use, multi-step orchestration, and guardrails in production customer environments.
•Apply voice stack expertise across ASR, TTS, turn-taking, and barge-in, including tuning at least one provider (ElevenLabs, Azure, Cartesia, or similar).
•Build production integrations in Python with working knowledge of TypeScript or Go, connecting enterprise systems like CRMs and telephony platforms.
•Be proficient in Japanese and English.

Experience:6+ yearsSaaSAI/MLVoice AIContact centerRegulated industries

Skills:CommunicationStakeholder managementClarityCollaboration

Languages:JapaneseEnglish

Tech Stack:LLMsASRTTSTool useMulti-step orchestrationGuardrailsPythonTypeScriptGoElevenLabsAzureCartesiaGenesysFive9NICEZoom Contact CenterDecagonSierraCRMTelephony platforms

Company Brief

Zoom Video Communications

Provides video conferencing, chat, phone, webinar, and collaboration software for businesses, schools, and individuals. Its platform is widely used for remote meetings, virtual events, and hybrid work communication.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 2011

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Zoom Video Communications

2 weeks ago

AI Deployment Strategist (Tokyo Based)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: Tokyo

Workplace: Hybrid

Employment Type: Full time

Job Function: Data Science & Machine Learning

Seniority: Mid level

Key Responsibilities

•Deploy Zoom Virtual Agent into production customer environments, moving from proof-of-concept to trusted daily use within 90 days.
•Partner across Sales, Product, and Engineering to prove technical value during the sales cycle.
•Work hands-on with voice AI capabilities and integrate real customer data to scale deployments.
•Turn field insights into platform capabilities so each deployment is faster than the last.
•Write tests, log failures, and iterate against measurable targets to validate agent performance before go-live.

Key Requirements

•6+ years in customer-facing technical roles shipping complex SaaS or AI/ML solutions (e.g., Solutions Engineering, Technical Account Management).
•Deploy LLM-based agents with tool use, multi-step orchestration, and guardrails in production customer environments.
•Apply voice stack expertise across ASR, TTS, turn-taking, and barge-in, including tuning at least one provider (ElevenLabs, Azure, Cartesia, or similar).
•Build production integrations in Python with working knowledge of TypeScript or Go, connecting enterprise systems like CRMs and telephony platforms.
•Be proficient in Japanese and English.

Experience:6+ yearsSaaSAI/MLVoice AIContact centerRegulated industries

Skills:CommunicationStakeholder managementClarityCollaboration

Languages:JapaneseEnglish

Tech Stack:LLMsASRTTSTool useMulti-step orchestrationGuardrailsPythonTypeScriptGoElevenLabsAzureCartesiaGenesysFive9NICEZoom Contact CenterDecagonSierraCRMTelephony platforms

Company Brief

Zoom Video Communications

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 2011

Website LinkedIn