Personal Banking Executive (Business Relationship), Premier - Contact Centre and Remote Channel (Kowloon City, Kowloon, HK)

HSBC
Hong Kong
Workplace: HybridFull timeFunction: Banking, Lending & CreditEducation: certificationSkills: ["Customer service","Communication","Problem-solving"]

Customer-facing banking role in HSBC's RBW Hong Kong, focusing on proactive outbound calls, understanding client needs, recommending financial solutions, and delivering professional banking services while ensuring regulatory compliance and QA standards within a motion of rotating shifts in a contact centre and remote channel environment.

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FursaFursa
HSBC
HSBC
6 months ago

Personal Banking Executive (Business Relationship), Premier - Contact Centre and Remote Channel (Kowloon City, Kowloon, HK)

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Last checked: 2 hours agoStatus: Live

Job Summary

Customer-facing banking role in HSBC's RBW Hong Kong, focusing on proactive outbound calls, understanding client needs, recommending financial solutions, and delivering professional banking services while ensuring regulatory compliance and QA standards within a motion of rotating shifts in a contact centre and remote channel environment.
Location: Hong Kong
Workplace: Hybrid
Employment Type: Full time
Job Function: Banking, Lending & Credit

Key Responsibilities

  • •Proactively perform outbound warm calls to selected customers and handle inbound calls as and when required
  • •Understand customer needs and recommend appropriate financial solutions, enabling customers to enjoy the full benefits of our comprehensive range of products and services
  • •Provide comprehensive and professional banking services, ensuring compliance with regulatory requirements and Quality Assurance standards
  • •Support the Bank's initiatives as and when necessary

Key Requirements

  • •Higher Diploma or above
  • •Ability to provide excellent customer service over the phone and be a good problem solver
  • •Good verbal communications skills in Cantonese, English and Mandarin
  • •Flexibility to work on a rotating shift covering days, nights, weekends and public holidays with a five-day working week
  • •No banking experience is required as training will be provided
Experience:BankingRetail banking
Education:Certification / Diploma
Skills:Customer serviceCommunicationProblem-solving
Certifications:HKSI 1,7,8IIQE 1,2,3
Languages:CantoneseEnglishMandarin

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn