Customer Account Support Specialist

AMD
Singapore
Workplace: OnsiteFull timeSGD 48,300 - 69,000 annuallyFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Stakeholder management","Analytical","Problem-solving","Customer-centric","Communication"]

Manage day-to-day operational relationships between AMD and customer accounts, using deep understanding of customer strategies to improve order, supply, delivery, and forecasting outcomes. Enter and process customer requests in SAP/ERP, handle RMA activities, resolve escalations with cross-functional teams, and analyze KPIs and account performance to support revenue attainment. Drive process improvements through automation and B2B portals while identifying supply risks and business opportunities.

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FursaFursa
AMD
AMD
2 days ago

Customer Account Support Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Manage day-to-day operational relationships between AMD and customer accounts, using deep understanding of customer strategies to improve order, supply, delivery, and forecasting outcomes. Enter and process customer requests in SAP/ERP, handle RMA activities, resolve escalations with cross-functional teams, and analyze KPIs and account performance to support revenue attainment. Drive process improvements through automation and B2B portals while identifying supply risks and business opportunities.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Receive customer order information and enter requests into SAP according to procedures and service level agreements.
  • •Process order-related data accurately in internal systems, including changes, cancellations, and maintenance of orders.
  • •Manage Return Material Authorization (RMA) processes to create and route returns according to policy.
  • •Compile and analyze internal KPIs, customer, and operational metrics to support business decisions and end-of-quarter updates.
  • •Optimize customer experience through automated systems/portals and collaborate to prevent issues and resolve escalations.

Pay and Benefits

Salary: SGD 48,300 - 69,000 annually

Key Requirements

  • •Hands-on experience in customer operations and order management, including strong stakeholder management.
  • •Working knowledge of SAP/ERP systems and planning systems (preferred).
  • •Strong analytical and problem-solving skills to support customers and improve operational excellence.
  • •Customer-centric mindset with accountability and the ability to manage through ambiguous circumstances.
  • •Clear written and verbal communication skills and ability to implement process improvements.
Experience:Customer operationsOrder managementSAP/ERPRMASupply chain
Education:Bachelor's
Skills:Stakeholder managementAnalyticalProblem-solvingCustomer-centricCommunication
Languages:En-us
Tech Stack:SAPERPB2BPortalsAIPlanning systemsRMA

Company Brief

AMD
Designs and produces semiconductor products including CPUs, GPUs, and adaptive SoCs for consumer, enterprise, and embedded markets, competing across PCs, data centers, and gaming industries.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1969
Glassdoor
Glassdoor: 3.9
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