Customer On-Site - Columbus, OH

Traba
Columbus
Workplace: OnsiteFull timeUSD 26 - 28 hourlyFunction: Customer Success & Account ManagementExperience: 1-2 yearsEducation: high_schoolSkills: ["Communication","Interpersonal skills","Problem-solving","Organization","Professionalism"]

Serve as the on-site primary point of contact between Traba’s workforce and client leadership. Own day-to-day worker support and operational oversight, coordinating onboarding, scheduling, and communications across workers, site supervisors, and internal teams. Facilitate worker onboarding and performance support, manage incidents and escalations, and ensure staffing coverage while driving account growth through wallet expansion opportunities.

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FursaFursa
Traba
Traba
2 days ago

Customer On-Site - Columbus, OH

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Serve as the on-site primary point of contact between Traba’s workforce and client leadership. Own day-to-day worker support and operational oversight, coordinating onboarding, scheduling, and communications across workers, site supervisors, and internal teams. Facilitate worker onboarding and performance support, manage incidents and escalations, and ensure staffing coverage while driving account growth through wallet expansion opportunities.
Location: Columbus
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Manage worker and client relationships by providing timely updates, feedback, and support as the primary relationship owner.
  • •Coordinate on-site onboarding end-to-end, including introductions, first-day check-ins, interviews, and start schedules for new hires.
  • •Support workers on-site with clock-ins, pay questions, and performance feedback; manage performance concerns and escalate as needed.
  • •Serve as the communications bridge between the client site and Traba internal teams, reporting updates, attendance issues, and staffing changes.
  • •Own shift and schedule management to ensure adequate staffing coverage and a positive worker experience, including incident management and escalations.

Pay and Benefits

Salary: USD 26 - 28 hourly

Key Requirements

  • •High School Diploma or equivalent required; Associate's or Bachelor's degree preferred.
  • •English required.
  • •1–2+ years of experience in operations or customer-facing environments, including staffing, manufacturing, warehouse, retail, food service, teaching, or on-site coordination.
  • •Strong interpersonal, verbal, and written communication skills (email and in-person).
  • •Professional demeanor and ability to represent Traba with both workers and client stakeholders in a customer-facing environment.
Experience:1-2 yearsWarehousingManufacturingRetailFood serviceOperationsStaffingCustomer-facing
Education:High School
Skills:CommunicationInterpersonal skillsProblem-solvingOrganizationProfessionalism
Languages:English

Company Brief

Traba
Provides a platform to hire, pay, and manage hourly and flexible workers, combining time tracking, payroll, and compliance tools to simplify workforce management for companies that rely on contingent labor.
Industry: HR Tech
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