International Care Advocate (UK)

Maven Clinic
United Kingdom
Workplace: RemoteFull timeGBP 33,000 - 38,478 annuallyFunction: Healthcare (Clinical, Medical, Wellness)Experience: 1+ yearsSkills: ["Problem-solving","Empathy","Communication","Growth mindset","KPI focus"]

Provide world-class support to Maven members remotely as a Care Advocate, helping them navigate digital care, schedule introductory video appointments, and access the right services within Maven’s network. Answer member questions, make personalized recommendations, educate members on program needs and local healthcare resources, and coordinate with Care Delivery, Customer Support, providers, and Product to close the loop on outstanding items.

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Maven Clinic
Maven Clinic
1 week ago

International Care Advocate (UK)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Provide world-class support to Maven members remotely as a Care Advocate, helping them navigate digital care, schedule introductory video appointments, and access the right services within Maven’s network. Answer member questions, make personalized recommendations, educate members on program needs and local healthcare resources, and coordinate with Care Delivery, Customer Support, providers, and Product to close the loop on outstanding items.
Location: United Kingdom
Workplace: Remote
Employment Type: Full time
Job Function: Healthcare (Clinical, Medical, Wellness)
Seniority: Entry level

Key Responsibilities

  • •Prioritize tasks and manage a schedule for high-volume introductory video appointments with members.
  • •Answer and assist with product and care navigation questions, providing personalized recommendations.
  • •Deliver exceptional customer service by escalating concerns appropriately and ensuring follow-up to close the loop.
  • •Navigate members’ networks to ensure access to care, investigate available support, and coordinate with cross-functional teams.
  • •Provide education and local healthcare system resources, addressing social determinants of health needs and referral requirements.

Pay and Benefits

Salary: GBP 33,000 - 38,478 annually
Perks:Health InsuranceDental401kParental LeaveLearning BudgetHybrid Work

Key Requirements

  • •Fluency in English and other languages, verbal and written.
  • •Background in allied health, human services, or healthcare.
  • •1-2+ years of direct patient care experience or digital health.
  • •Problem-solving skills to find creative solutions in a remote/startup environment.
  • •Proficiency navigating new technologies and systems; comfort with healthcare terminology and tools (e.g., Google Suite, CRM, EHRs, Zendesk preferred).
Experience:1+ yearsHealthcareDigital health
Skills:Problem-solvingEmpathyCommunicationGrowth mindsetKPI focus
Languages:English
Tech Stack:Google SuiteCRMEHRsZendesk

Company Brief

Maven Clinic
Maven Clinic is a virtual-first women’s and family healthcare platform offering telehealth services, care navigation, and employer-sponsored programs covering fertility, pregnancy, postpartum, pediatrics, and family planning.
Industry: HealthTech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series D
Headquarters: New York, United States
Founded: 2014
WebsiteLinkedIn