Support Engineer (Network Operations) F/H

NTT
Paris
Workplace: OnsiteFull timeFunction: Product ManagementEducation: bachelorsSkills: ["Rigorous","Autonomous","Service-oriented","Teamwork","Coordination"]

Deliver on-site “smart hands” support for network infrastructure across client datacenters, server rooms, and remote sites in an industrial sector environment. Install, remove, move, and troubleshoot network equipment; perform structured cabling and patching for copper and fiber; replace faulty components and run first-level physical diagnostics. Maintain asset inventories and datacenter documentation, ensure compliance with access and change-management procedures, and coordinate with remote engineering teams, the NOC, and vendors.

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FursaFursa
NTT
NTT
1 day ago

Support Engineer (Network Operations) F/H

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Job Summary

Deliver on-site “smart hands” support for network infrastructure across client datacenters, server rooms, and remote sites in an industrial sector environment. Install, remove, move, and troubleshoot network equipment; perform structured cabling and patching for copper and fiber; replace faulty components and run first-level physical diagnostics. Maintain asset inventories and datacenter documentation, ensure compliance with access and change-management procedures, and coordinate with remote engineering teams, the NOC, and vendors.
Location: Paris
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Provide on-site network “smart hands” support in datacenters and client sites, including installing, removing, moving, and supporting network equipment.
  • •Perform structured cabling, patching, labeling, and physical verification of copper and fiber-optic links.
  • •Install/replace defective hardware components and run first-level physical checks (LED status, connectivity, serial numbers, inventory labels, rack bay occupancy).
  • •Handle restart, power on/off, console connection, and first-level diagnostics; coordinate with remote engineering teams, the NOC, and vendors to resolve hardware incidents.
  • •Manage inventory and documentation updates for sites/datacenters (rack layouts, cabling, power, network connectivity, access procedures) while ensuring compliance with datacenter security and change-management processes.

Key Requirements

  • •Have a Bac+2 to Bac+3 education in IT, electronics, or a related field, with meaningful initial experience in on-site support/“smart hands” for infrastructure operations.
  • •Be proficient with rack & stack operations and structured cabling, patching, and handling server, network, and storage equipment.
  • •Demonstrate solid knowledge of datacenter environments, including networking gear, servers, storage, power/UPS, connectivity, and asset management.
  • •Use ticketing tools, CMDB, and inventory management processes; knowledge of ITIL is appreciated.
  • •Be rigorous and autonomous, service-oriented, comfortable coordinating with multiple stakeholders, and able to travel to different client sites/datacenters.
Education:Bachelor's in informatique, électronique
Skills:RigorousAutonomousService-orientedTeamworkCoordination
Languages:French
Tech Stack:Rack & stackStructured cablingCopperFiber opticSwitchesNetwork cardsDatacenterUPSTicketing toolsCMDBITILCiscoHPEAruba

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn