Head of Business Operations — Business

Taptap Send
London
Workplace: OnsiteFull timeFunction: Business OperationsExperience: 5+ yearsSkills: ["Ownership","Problem-solving","Analytical thinking","Attention to detail","Dependability"]

Build and scale end-to-end operations for a new B2B product line, owning service delivery for business customers across payroll, suppliers, and cash flow. You’ll design and automate AI-powered workflows, improve retention and launch readiness for new products and geographies, and set performance standards for BPO partners. Use SQL and ad hoc analysis to structure ambiguous problems and translate customer insights into evidence-based product priorities.

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Taptap Send
Taptap Send
1 day ago

Head of Business Operations — Business

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Job Summary

Build and scale end-to-end operations for a new B2B product line, owning service delivery for business customers across payroll, suppliers, and cash flow. You’ll design and automate AI-powered workflows, improve retention and launch readiness for new products and geographies, and set performance standards for BPO partners. Use SQL and ad hoc analysis to structure ambiguous problems and translate customer insights into evidence-based product priorities.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Mid level

Key Responsibilities

  • •Design, build, and run best-in-class support for the Business product end to end.
  • •Identify unhappy paths and automate solutions, working with product to fix issues at scale.
  • •Build and maintain AI-powered workflows and automations to reduce manual effort and scale operations.
  • •Take operational functions and processes from 0 to 1, then 1 to 100.
  • •Act as Product Ops for the Business line: turn customer feedback into evidence-based product priorities and manage launch support from readiness through steady state.

Key Requirements

  • •5-7+ years in a fast-paced, analytical environment with high performance.
  • •Experience in B2B account management, customer success, or business operations for a business/SME product.
  • •Comfortable using SQL daily to drive decisions.
  • •Experience building and iterating on AI-powered workflows and automations.
  • •Ability to own end-to-end problems in a regulated, 24/7 business environment, with London office-based work.
Experience:5+ years
Skills:OwnershipProblem-solvingAnalytical thinkingAttention to detailDependability
Tech Stack:SQLAI

Company Brief

Taptap Send
Taptap Send is a digital remittance platform that enables fast, low-cost international money transfers to underserved corridors using mobile wallets and bank payouts, focused on improving financial access for migrants and their families.
Industry: Payments
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Funding: Series A
Headquarters: London, United Kingdom
Founded: 2018
WebsiteLinkedIn