Customer Engineer-DDP

Applied Materials
Chengdu
Workplace: OnsiteFull timeFunction: Field Service, Maintenance & Skilled TradesExperience: 4-7 yearsEducation: associatesSkills: ["Communication","Troubleshooting","Mentoring","Customer coordination","Diagnostic thinking"]

Serve as the direct liaison with customers to install, maintain, and upgrade semiconductor equipment. Use digital analytics and basic diagnostic techniques to troubleshoot technical issues and perform preventative and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Coordinate with Senior Customer Engineers and customers on roadmaps and requirements, and train/mentor junior engineers to ensure smooth operations and exceptional service in a hands-on on-site environment.

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Applied Materials
Applied Materials
2 days ago

Customer Engineer-DDP

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Last checked: 11 hours agoStatus: Live

Job Summary

Serve as the direct liaison with customers to install, maintain, and upgrade semiconductor equipment. Use digital analytics and basic diagnostic techniques to troubleshoot technical issues and perform preventative and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Coordinate with Senior Customer Engineers and customers on roadmaps and requirements, and train/mentor junior engineers to ensure smooth operations and exceptional service in a hands-on on-site environment.
Location: Chengdu
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Install, maintain, and upgrade customer equipment.
  • •Apply basic diagnostic techniques to assess equipment issues and address technical problems with assistance from Senior Customer Engineers.
  • •Collaborate with Senior Customer Engineers and/or customers to understand roadmaps, process flows, inflection points, requirements, and business challenges.
  • •Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems.
  • •Coordinate and communicate directly with customers, including training and mentoring junior Customer Engineers.

Pay and Benefits

Perks:Travel Allowance

Key Requirements

  • •Completion of an Associate degree, military technical training, field service experience, or trade certification.
  • •4-7 years of work experience in the semiconductor industry or other equipment support industry.
  • •Advanced mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, and/or thermodynamics.
  • •Strong knowledge of hand tools (including digital multimeters) and appropriate usage.
  • •Basic knowledge of Microsoft Excel, Word, and PowerPoint, plus effective written and verbal communication skills.
Experience:4-7 yearsSemiconductorEquipment support
Education:Associate's
Skills:CommunicationTroubleshootingMentoringCustomer coordinationDiagnostic thinking
Licenses:Valid driver’s license
Tech Stack:Microsoft ExcelMicrosoft WordMicrosoft PowerPointDigital analyticsDigital multimetersPneumaticsHydraulicsVacuumPlasmaHydraulic systemsGas systems

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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