UAE Customer Care Advisor (Voice)

Tamara UAE
Egypt
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Customer handling","Empathy","Adaptability"]

Provide exceptional customer service for Tamara’s UAE Customer Experience by handling inbound calls, emails, and live chats. Identify customer questions and needs, resolve issues by reviewing accounts and transactions, and deliver accurate, detailed answers using support scripts and guidance. Meet support metrics in a fast-paced environment while demonstrating strong written and verbal communication, problem-solving, and empathy.

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FursaFursa
Tamara UAE
Tamara UAE
1 year ago

UAE Customer Care Advisor (Voice)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Provide exceptional customer service for Tamara’s UAE Customer Experience by handling inbound calls, emails, and live chats. Identify customer questions and needs, resolve issues by reviewing accounts and transactions, and deliver accurate, detailed answers using support scripts and guidance. Meet support metrics in a fast-paced environment while demonstrating strong written and verbal communication, problem-solving, and empathy.
Location: Egypt
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Answer inbound phone calls, emails, and live chats efficiently
  • •Identify customer questions, concerns, and overall needs
  • •Provide accurate answers and solutions to customer queries
  • •Review customer accounts and transactions to resolve issues
  • •Give detailed explanations of services while meeting support metrics and following communication scripts

Key Requirements

  • •Minimum 1 year of customer experience in the local market
  • •Previous customer service experience (plus)
  • •Native Arabic speaker
  • •Fluency in English (B2 profile)
  • •Ability to use computers and internet applications
Experience:1+ years
Education:Bachelor's
Skills:CommunicationProblem-solvingCustomer handlingEmpathyAdaptability
Languages:ArabicEnglish

Company Brief

Tamara UAE
Provides buy now, pay later and consumer financing services for shoppers and merchants across the Middle East. The platform lets customers split purchases into installments while helping businesses increase conversion and average order value.
Industry: Lending
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Riyadh, Saudi Arabia
Founded: 2020
WebsiteLinkedIn