Team Manager - Regent Street Global Flagship (London, , GB)

Burberry
London
Workplace: OnsiteFull-timeFunction: Administration & Executive AssistanceSkills: ["Communication","Leadership","Customer service","Problem-solving"]

Support the Store Manager to drive category performance with supervision of the sales team, coach and develop staff, and ensure the Burberry Experience for customers. Lead a high-performing, service-oriented team on the shop floor, drive sales targets, and collaborate with store operations to deliver brand standards and training.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Burberry
Burberry
5 months ago

Team Manager - Regent Street Global Flagship (London, , GB)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Support the Store Manager to drive category performance with supervision of the sales team, coach and develop staff, and ensure the Burberry Experience for customers. Lead a high-performing, service-oriented team on the shop floor, drive sales targets, and collaborate with store operations to deliver brand standards and training.
Location: London
Workplace: Onsite
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Lead sales associates to improve overall selling skills and close sales in order to achieve sales goals and KPIs.
  • •Work to drive sales for an assigned category including partnering with the Store Manager on sell-through, team training on assigned category.
  • •Lead a high performing customer facing and service orientated team. Coach and provide feedback to the team as necessary to ensure all customers serviced in the store are given the full Burberry Experience in line with brand strategies.
  • •Manage the customer flow to ensure the best possible service and that no client is left unattended. Set the pace and standard to deliver excellent service to customers.
  • •Drive partnership on the selling floor between sales associates, specialists, stock and operations team.

Key Requirements

  • •Advanced knowledge of POS system.
  • •Ability to handle complex customer service issues (e.g. dissatisfied customers, complaints, returns, repairs & after-sales).
  • •Able to use a fluent and professional dialogue with clients and staff.
  • •Previous experience with Apple mobile devices and comfortable with the use of digital tools.
  • •1-2 years previous supervisory or management experience in retail sales.
Experience:RetailLuxuryFashion
Skills:CommunicationLeadershipCustomer serviceProblem-solving
Languages:English
Tech Stack:POSApple

Company Brief

Burberry
British luxury fashion house designing and selling ready-to-wear, accessories, fragrances, and leather goods. Known for its trench coats, distinctive check pattern, and global retail presence across wholesale, e-commerce, and owned stores.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1856
WebsiteLinkedIn