Keeper Security

6 months ago

Systems Support Engineer, EMEA (Weekend Shift)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Provide expert technical support to B2B customers across the EMEA region, responding to phone, email, and online requests and performing resolution analysis for complex issues. Assist with installation and deployment of Keeper’s software, track and monitor support cases to ensure timely follow-up, and document problems and solutions for product release feedback. Collaborate with engineering, QA, sales, and support while escalating critical situations as needed.

Location: Cork

Workplace: Hybrid

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Mid level

Key Responsibilities

•Respond to phone, email, and online technical support requests and deliver exceptional customer service.
•Assist customers with installation and deployment of Keeper software products.
•Track, monitor, and follow up on support cases to ensure timely resolution.
•Identify, document, and resolve customer and product issues; ensure serviceability and quality issues feed into release cycles.
•Communicate technical issues and escalate critical situations to management, engineering, and other internal teams.

Pay and Benefits

Perks:Health InsurancePensionPaid Leave

Key Requirements

•5+ years of experience in IT management and system administration.
•Hands-on administration and troubleshooting with Mac OS X, Windows, and Linux.
•Experience working with Single Sign-On (SSO) environments.
•Experience setting up and configuring Active Directory.
•Advanced knowledge of firewalls, AD environments, DNS servers, authentication protocols, and LDAP; excellent Linux Shell and PowerShell skills.

Experience:5+ yearsCybersecurityB2B

Education:Bachelor's

Skills:Customer serviceCommunicationTime managementDocumentationAdaptability

Languages:English

Tech Stack:Mac OS XWindowsLinuxSingle Sign-On (SSO)Active DirectoryFirewallsDNSAuthentication protocolsLDAPLinux ShellPowerShellPythonPrem/cloud/hybrid environmentsIdentity access managementPAM

Company Brief

Keeper Security

Provides enterprise-grade password management and digital identity security solutions, including password vaulting, secure file storage, and zero-knowledge encryption for businesses and consumers to protect credentials and sensitive data across devices and platforms.

Industry: Cybersecurity

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Headquarters: Chicago, United States

Founded: 2009

Website LinkedIn

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Keeper Security

6 months ago

Systems Support Engineer, EMEA (Weekend Shift)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: Cork

Workplace: Hybrid

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Mid level

Key Responsibilities

•Respond to phone, email, and online technical support requests and deliver exceptional customer service.
•Assist customers with installation and deployment of Keeper software products.
•Track, monitor, and follow up on support cases to ensure timely resolution.
•Identify, document, and resolve customer and product issues; ensure serviceability and quality issues feed into release cycles.
•Communicate technical issues and escalate critical situations to management, engineering, and other internal teams.

Pay and Benefits

Perks:Health InsurancePensionPaid Leave

Key Requirements

•5+ years of experience in IT management and system administration.
•Hands-on administration and troubleshooting with Mac OS X, Windows, and Linux.
•Experience working with Single Sign-On (SSO) environments.
•Experience setting up and configuring Active Directory.
•Advanced knowledge of firewalls, AD environments, DNS servers, authentication protocols, and LDAP; excellent Linux Shell and PowerShell skills.

Experience:5+ yearsCybersecurityB2B

Education:Bachelor's

Skills:Customer serviceCommunicationTime managementDocumentationAdaptability

Languages:English

Tech Stack:Mac OS XWindowsLinuxSingle Sign-On (SSO)Active DirectoryFirewallsDNSAuthentication protocolsLDAPLinux ShellPowerShellPythonPrem/cloud/hybrid environmentsIdentity access managementPAM

Company Brief

Keeper Security

Industry: Cybersecurity

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Headquarters: Chicago, United States

Founded: 2009

Website LinkedIn