Senior Support Engineer

Luminai
San Francisco, New York
Workplace: HybridFull timeUSD 110,000 - 160,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsSkills: ["Communication","Independent work","Attention to detail","First-principles problem solving"]

Own and improve production customer workflows once they move out of active development. Triage and resolve escalations, looping in engineering only when a deeper fix is required, and make small fixes directly without a full rebuild. Build deep knowledge of complex customer environments to ensure clean handoffs, collaborate with Forward Deployed Engineers and product on recurring patterns, and communicate status clearly with customers.

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Luminai
Luminai
1 day ago

Senior Support Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Own and improve production customer workflows once they move out of active development. Triage and resolve escalations, looping in engineering only when a deeper fix is required, and make small fixes directly without a full rebuild. Build deep knowledge of complex customer environments to ensure clean handoffs, collaborate with Forward Deployed Engineers and product on recurring patterns, and communicate status clearly with customers.
Location: San Francisco, New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Own ongoing support and maintenance for production workflows once they move out of active development.
  • •Triage and resolve escalations, looping in engineering only when a fix requires it.
  • •Make small improvements and fixes directly without requiring a full rebuild.
  • •Build deep working knowledge of complex customer environments to ensure nothing is lost in handoff.
  • •Collaborate with Forward Deployed Engineers and product to flag patterns or recurring issues, and communicate issue status and fixes clearly to customers.

Pay and Benefits

Salary: USD 110,000 - 160,000 annually

Key Requirements

  • •Proven track record of owning and resolving technical issues in a production environment.
  • •Strong software engineering fundamentals with enough fluency to read code and make small fixes.
  • •Experience supporting software in a customer-facing, mission-critical setting.
  • •Strong communication skills to earn trust while working closely with engineers day to day.
  • •Attention to detail and a first-principles approach to diagnosing issues in complex real-world systems.
Experience:5+ yearsHealthcareProduction operations
Skills:CommunicationIndependent workAttention to detailFirst-principles problem solving

Eligibility

Nationality:US National
Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Luminai
Luminai develops AI-driven software to help organizations automate workflows, analyze data, and surface actionable insights. Their platform focuses on applying machine learning to improve operational efficiency, decision-making, and customer-facing processes across enterprises.
Industry: AI & Machine Learning
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