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3 months ago

Benefits Analyst

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

A junior administrative role focused on processing transactions and inquiries with accuracy and timeliness, supporting clients and internal teams. You will follow established procedures, meet KPIs and SLAs, update documentation, and collaborate across levels while maintaining regulatory and quality standards. The role involves building relationships with clients, representatives and external suppliers, contributing to a high-quality service in a hybrid office setting.

Location: Mexico City

Workplace: Hybrid

Employment Type: Full time

Job Function: Communications, PR & Community

Seniority: Entry level

Key Responsibilities

•Process transactions and inquiries accurately following established procedures and deadlines.
•Apply client-specific requirements to address their exact needs.
•Follow team processes and procedures to ensure consistency and quality of service.
•Achieve individual and team KPIs, SLAs and quality targets.
•Update procedures and documentation to ensure accuracy and clarity.

Key Requirements

•Experience in administrative, operations, or client support roles, ideally in high-quality, deadline-driven environments.
•Attention to detail and rigorous process follow-through with multiple tasks simultaneously.
•Strong written and verbal communication skills with the ability to adapt to different channels and interlocutors.
•Team-oriented, willing to support colleagues and learn from more experienced peers.
•Commitment to meeting KPIs, SLAs and regulatory or quality requirements.

Experience:Human resourcesAdministrative

Skills:CommunicationTeamworkAttention to detailProblem-solvingTime management

Languages:EnglishSpanish

Company Brief

Aon

Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1982

Glassdoor: 3.9

Website LinkedIn Glassdoor

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