Customer Service Delivery Advocate - 4 day work week!

Carvana
Missouri, Kansas City
Workplace: OnsiteFull timeUSD 19 - 21 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Customer-facing","Safety-focused","Attention to detail","Reliable record-keeping","Teamwork"]

Deliver vehicles to customers’ doors using Carvana’s custom car haulers while providing a great customer experience from start to finish. Load and unload vehicles, inspect them to ensure safe delivery, and complete customer paperwork with detailed notes in the customer tracking system. Drive safely, maintain a clean driving record, and support a smooth, happiness-focused car-buying journey in Market Operations.

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FursaFursa
Carvana
Carvana
3 days ago

Customer Service Delivery Advocate - 4 day work week!

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Deliver vehicles to customers’ doors using Carvana’s custom car haulers while providing a great customer experience from start to finish. Load and unload vehicles, inspect them to ensure safe delivery, and complete customer paperwork with detailed notes in the customer tracking system. Drive safely, maintain a clean driving record, and support a smooth, happiness-focused car-buying journey in Market Operations.
Location: Missouri, Kansas City
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Deliver vehicles straight to customers’ doors using custom car haulers.
  • •Load/unload vehicles and inspect the car-hauler to ensure the vehicle maintains safe to drive conditions.
  • •Complete customer paperwork and enter thorough notes in the customer tracking system.
  • •Drive safely and maintain a clean driving record in accordance with Carvana’s CMV Driver Qualification policy.
  • •Help ensure a smooth customer experience throughout the delivery process and related administrative tasks.

Pay and Benefits

Salary: USD 19 - 21 hourly
Equity and Bonus:Equity
Schedule:4-Day Week
Perks:Health InsuranceDentalVision401kOvertimePaid LeaveStudent LoanWellness StipendEquity

Key Requirements

  • •At least 2 years of customer-facing experience.
  • •Ability to perform physically demanding tasks (detailing vehicles and loading/unloading) in indoor and outdoor conditions, including extreme weather.
  • •Ability to walk/stand and sustain physical activity for extended periods (8+ hours) and lift/push/pull up to 50 lbs.
  • •Must be able to read, write, speak, and understand English.
  • •Must pass a drug test, obtain a DOT Medical Card, and be at least 21 years old with a valid driver’s license.
Experience:2+ years
Skills:Customer-facingSafety-focusedAttention to detailReliable record-keepingTeamwork
Licenses:NotaryChauffeur's licenseVehicle Verifier licenseDOT Medical CardValid driver's license
Languages:English
Tech Stack:Customer tracking system

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn