1 day ago

Customer Retention Sales (CRS) Managed Services Renewals Specialist

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Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Own and drive renewal, extension, retention, and expansion strategies for HP Managed Print Services (MPS) and Managed Device Services (MDS) accounts. You’ll qualify opportunities, build renewal plans and roadmaps, conduct renewal vs. extension assessments, and support deal strategy, pricing, negotiation, and contract execution. Manage renewal lifecycle governance, forecasting, analytics, and leadership reporting using HP Dynamics and other tools, coordinating across Sales, Delivery, Finance, and governance teams.

Location: Costa Rica, United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Lead, co-lead, or support renewal, extension, retention, and expansion motions for existing MPS and MDS accounts to protect and grow contract value.
•Identify, track, qualify, and prioritize expiring contracts; forecast renewals (T-24 to T-12 months) and ensure proactive engagement.
•Develop renewal plans and roadmaps; perform renewal vs. extension assessments, Go/No-Go evaluations, and support proposal creation and RFP responses.
•Manage renewal lifecycle governance, including MSRA development, strategy planning, resource orchestration, risk mitigation, approval coordination, benchmarking, competitive analysis, and execution tracking.
•Evaluate account-level financial risks, build data-driven analyses and reports for senior leadership, and support contract negotiations and execution (including customer signatures).

Travel: Medium travel

Pay and Benefits

Salary: USD 121,750 - 191,150 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVisionDisability InsuranceFlexible SpendingLife InsurancePaid LeaveParental LeavePaid Holidays

Key Requirements

•Strong experience in Managed Services, MPS, or MDS sales and renewals.
•Proficiency in deal structuring, pricing, contract negotiation, and stakeholder management.
•Ability to collaborate cross-functionally with Customer Delivery, Sales, and Pursuit teams.
•Familiarity with HP Dynamics (or similar CRM tools) for opportunity tracking and reporting.
•Strategic thinking and problem-solving for complex contract renewal scenarios, managing multiple cycles with attention to detail.

Experience:4-7 yearsManaged servicesManaged print servicesManaged device servicesEnterprise salesSaaSITSM

Education:Bachelor's

Skills:Stakeholder managementCross-functional collaborationStrategic thinkingProblem-solvingAttention to detail

Tech Stack:HP DynamicsMicrosoft ExcelPower BICARDDARTITSM

Company Brief

Designs and manufactures personal computers, printers, and related supplies, as well as provides software, services, and solutions for consumers and enterprises worldwide.

Industry: Hardware Devices

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Palo Alto, United States

Founded: 1939

Glassdoor: 3.8

Website LinkedIn

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