Case Manager (Melbourne, VIC, AU, 3000)

Allianz
Melbourne
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer service","Stakeholder management","Time management","Teamwork","Empathy"]

Manage personal injury and commercial claims in line with legislation and delegated authority, keeping claims documentation and technical knowledge up to date. Review medical and factual evidence to determine entitlements, and communicate outcomes to stakeholders. Resolve customer enquiries to maintain service standards in a fast-paced environment with tight timeframes, while supporting customers facing workplace injuries with empathy, resilience, and strong time management.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Allianz
Allianz
1 day ago

Case Manager (Melbourne, VIC, AU, 3000)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 24 minutes agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Manage personal injury and commercial claims in line with legislation and delegated authority, keeping claims documentation and technical knowledge up to date. Review medical and factual evidence to determine entitlements, and communicate outcomes to stakeholders. Resolve customer enquiries to maintain service standards in a fast-paced environment with tight timeframes, while supporting customers facing workplace injuries with empathy, resilience, and strong time management.
Location: Melbourne
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Maintain and improve technical knowledge across claims management.
  • •Keep up to date with legislative amendments and apply them to claims decisions.
  • •Manage claims within delegated authority by reviewing medical and factual evidence and entitlements.
  • •Communicate claim outcomes to relevant stakeholders.
  • •Ensure customer service standards through prompt resolution of enquiries in a fast-paced environment.

Pay and Benefits

Perks:Work-life BalanceLearning BudgetEquity

Key Requirements

  • •Maintain and improve technical knowledge across claims management and keep up to date with legislative amendments.
  • •Manage claims within delegated authority while reviewing medical and factual evidence to determine entitlements.
  • •Provide prompt, high-quality customer service and resolve enquiries to meet service standards.
  • •Achieve outcomes by applying legislation practically and communicating results to relevant stakeholders.
  • •Demonstrate strong time management, adaptability in a fast-paced setting, and effective teamwork.
Skills:Customer serviceStakeholder managementTime managementTeamworkEmpathy

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn