Hermes

1 month ago

Aftersales Service Executive

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Join Hermes' SAV / After Sales Repair Center in Hong Kong to support customer service and after-sales for leather goods. You will collaborate with store teams, handle repairs and defective leather items, manage spare parts inventory, ensure repair workflows, and monitor center operations to maintain premium service standards while coordinating with craftsmen and the Paris team for overseas cases.

Location: Hong Kong

Workplace: Onsite

Employment Type: Full time

Job Function: Sales

Key Responsibilities

•Collaborate with store teams on customer service and after-sales service matters
•Handle repair and defective leather goods, ensuring proper assessment and follow-up
•Manage spare parts inventory for leather repairs
•Ensure proper implementation of repair center workflows and coordinate with relevant stakeholders to deliver high-quality and efficient repairs
•Monitor after-sales center operations to maintain premium service standards

Key Requirements

•Minimum 2 years of relevant working experience
•Strong customer service mindset with the ability to handle enquiries effectively and professionally
•Passion for the brand with sound knowledge of Hermès products
•Independent, detail-minded, and highly organized with strong analytical skills
•Ability to work in a dynamic and fast-paced environment while maintaining high accuracy

Experience:2+ yearsRetailLuxury

Education:Bachelor's

Skills:CommunicationProblem-solvingCustomer serviceAttention to detailOrganizationPresentation

Languages:EnglishChineseCantoneseMandarin

Company Brief

Hermes

Hermès is a French luxury goods house specializing in high-end leather goods, ready-to-wear, accessories, fragrances, and homewares, renowned for craftsmanship and iconic products like the Birkin and Kelly bags.

Industry: Luxury Goods

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Paris, France

Founded: 1837

Website LinkedIn

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Hermes

1 month ago

Aftersales Service Executive

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: Hong Kong

Workplace: Onsite

Employment Type: Full time

Job Function: Sales

Key Responsibilities

•Collaborate with store teams on customer service and after-sales service matters
•Handle repair and defective leather goods, ensuring proper assessment and follow-up
•Manage spare parts inventory for leather repairs
•Ensure proper implementation of repair center workflows and coordinate with relevant stakeholders to deliver high-quality and efficient repairs
•Monitor after-sales center operations to maintain premium service standards

Key Requirements

•Minimum 2 years of relevant working experience
•Strong customer service mindset with the ability to handle enquiries effectively and professionally
•Passion for the brand with sound knowledge of Hermès products
•Independent, detail-minded, and highly organized with strong analytical skills
•Ability to work in a dynamic and fast-paced environment while maintaining high accuracy

Experience:2+ yearsRetailLuxury

Education:Bachelor's

Skills:CommunicationProblem-solvingCustomer serviceAttention to detailOrganizationPresentation

Languages:EnglishChineseCantoneseMandarin

Company Brief

Hermes

Industry: Luxury Goods

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Paris, France

Founded: 1837

Website LinkedIn