Music Streaming Platform Customer Expert with Italian and English (Remote within Bulgaria–No Calls)

Sutherland
Sofia
Workplace: RemoteFull timeFunction: Administration & Executive AssistanceSkills: ["Detail-oriented","Problem-solving","Communication","Customer-focused","Accuracy"]

Provide non-voice customer support for a global music streaming platform, handling email and messaging inquiries with no calls. Work a fixed full-time schedule from home within Bulgaria, using your Italian and English communication skills to troubleshoot issues, explain solutions clearly, and support music lovers. You’ll join a multicultural team at Sutherland, complete fully paid training, and help ensure customers have a smooth experience with the service.

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FursaFursa
Sutherland
Sutherland
20 hours ago

Music Streaming Platform Customer Expert with Italian and English (Remote within Bulgaria–No Calls)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Provide non-voice customer support for a global music streaming platform, handling email and messaging inquiries with no calls. Work a fixed full-time schedule from home within Bulgaria, using your Italian and English communication skills to troubleshoot issues, explain solutions clearly, and support music lovers. You’ll join a multicultural team at Sutherland, complete fully paid training, and help ensure customers have a smooth experience with the service.
Location: Sofia
Workplace: Remote
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Provide email and messaging (non-voice) customer support.
  • •Support customers with questions and issue resolution for the music streaming service.
  • •Explain solutions clearly and professionally to customers.
  • •Maintain fast, accurate, and detail-focused responses using typing skills.
  • •Work within a fixed schedule and adhere to support processes.],
  • •travel
  • •salary_currency
  • •salary_minimum":null,"salary_maximum":null,"salary_average":null,"salary_frequency":"","bonus":null,"equity_options":null,"benefits":[

Pay and Benefits

Perks:Meal AllowanceHealth InsuranceMultisport CardPaid TrainingAnnual Bonus

Key Requirements

  • •Excellent Italian and English skills (written and verbal).
  • •Fast and accurate typing skills.
  • •Strong attention to detail.
  • •Ability to explain solutions clearly and professionally.
  • •Valid EU work permit.
Skills:Detail-orientedProblem-solvingCommunicationCustomer-focusedAccuracy
Languages:ItalianEnglish

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
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