Customer Service Representative (Full Time) - Plano

Prosperity Bancshares
Plano
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: associatesSkills: ["Communication","Public relations","Organization","Professionalism","Ability to work under pressure"]

Provide professional customer service in the Bank’s Customer Service Center by answering calls, resolving customer questions and complaints, and assisting with account and deposit/loan related needs. Handle transactions such as opening/closing accounts and renewing time deposits, and explain bank products and services (including IRAs, safe deposit boxes, debit/credit cards, and consumer loans) while meeting call-quality goals and protecting customer privacy.

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Prosperity Bancshares
Prosperity Bancshares
6 months ago

Customer Service Representative (Full Time) - Plano

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Provide professional customer service in the Bank’s Customer Service Center by answering calls, resolving customer questions and complaints, and assisting with account and deposit/loan related needs. Handle transactions such as opening/closing accounts and renewing time deposits, and explain bank products and services (including IRAs, safe deposit boxes, debit/credit cards, and consumer loans) while meeting call-quality goals and protecting customer privacy.
Location: Plano
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Take customer calls and provide excellent customer service.
  • •Listen, collect data, and answer questions or solve customer problems.
  • •Assist customers with checking, savings, time deposits, IRAs, loans, safe deposit boxes, internet banking, debit cards, and credit cards.
  • •Open, close, and maintain checking, savings, time deposit, and IRA accounts; assist with safe deposit boxes, savings bonds, credit cards, and consumer loans.
  • •Handle complaints professionally and meet customer service call-quality goals while maintaining bank reputation and privacy of customer information.

Key Requirements

  • •Associate degree with two years of related experience and/or training, or equivalent education and work experience.
  • •1 year of customer service experience.
  • •Preferred knowledge of bank products, services, and policies/procedures.
  • •Excellent communication and public relations skills.
  • •Excellent computer skills, plus ability to work well under pressure and work overtime as needed.
Experience:1+ years
Education:Associate's
Skills:CommunicationPublic relationsOrganizationProfessionalismAbility to work under pressure

Company Brief

Prosperity Bancshares
Operates Prosperity Bank, a Texas-based regional banking franchise offering commercial and consumer banking services, lending, treasury management, and wealth-related solutions through a network of branches across Texas and Oklahoma.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Houston, United States
Founded: 1983
WebsiteLinkedIn