Customer Service Representative - Outbound

Teletech
Melbourne
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2-4 yearsEducation: high_schoolSkills: ["Communication","Customer focus","Rapport building","Professionalism","Organizational skills"]

Join a close-knit outbound team supporting clients through customer calls and marketing programs. You’ll work campaign lists, communicate confidently with customers, and ensure commitments are followed through. Manage CRM administration tasks like updating contact details and documenting follow-up needs, promote company products, support lead generation, and maintain privacy/confidentiality. You’ll also complete training, perform general admin and report prep, and use call-center phone/computer tools to deliver quality service.

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Teletech
Teletech
6 hours ago

Customer Service Representative - Outbound

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Join a close-knit outbound team supporting clients through customer calls and marketing programs. You’ll work campaign lists, communicate confidently with customers, and ensure commitments are followed through. Manage CRM administration tasks like updating contact details and documenting follow-up needs, promote company products, support lead generation, and maintain privacy/confidentiality. You’ll also complete training, perform general admin and report prep, and use call-center phone/computer tools to deliver quality service.
Location: Melbourne
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Undertake outbound calls to customers using a campaign list and communicate information confidently and accurately.
  • •Ensure any promise made or undertaking given to customers is followed through.
  • •Update contact details in the database and document follow-up requirements as needed.
  • •Promote company products appropriately and support lead generation (brochure, test drive requests, quotes) and identify sales opportunities for dealers.
  • •Perform CRM administration and general administrative duties, including report preparation, while following privacy/confidentiality and occupational health & safety procedures.

Key Requirements

  • •2 to 4 years of work experience in a customer service role face to face or over the phone.
  • •1+ year of experience in outbound sales/customer service in a call centre environment.
  • •Completed a high school certificate and either completed or is currently studying a tertiary qualification or equivalent in a consumer/customer contact field or Marketing discipline.
  • •Excellent verbal and written communication skills, including clear professional written responses.
  • •Proven successful customer service experience and proven successful sales experience, with ability to build rapport and seek advice/escalate when needed.
Experience:2-4 years
Education:High School
Skills:CommunicationCustomer focusRapport buildingProfessionalismOrganizational skills

Company Brief

Teletech
Provides customer experience (CX) technology and services, including contact center operations, digital consulting, and cloud-based CX platforms to help enterprises improve customer engagement and operational efficiency.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Englewood, United States
Founded: 1982
WebsiteLinkedIn