AI Success Manager

Cresta
United States
Workplace: RemoteFull timeUSD 160,000 - 215,000 annuallyFunction: Data Science & Machine LearningExperience: 2-7 yearsSkills: ["Communication","Leadership","Stakeholder management","Consulting","Problem-solving"]

As an AI Success Manager, you will partner with Fortune 500 customers to translate AI capabilities into measurable business outcomes. This strategic, technology-centric role blends management consulting, AI product expertise, and account ownership to drive adoption, value realization, and renewals. You’ll work with executives, operations leaders, and technical teams across time zones, on-site or remote, to turn insights into action.

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FursaFursa
Cresta
Cresta
1 year ago

AI Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

As an AI Success Manager, you will partner with Fortune 500 customers to translate AI capabilities into measurable business outcomes. This strategic, technology-centric role blends management consulting, AI product expertise, and account ownership to drive adoption, value realization, and renewals. You’ll work with executives, operations leaders, and technical teams across time zones, on-site or remote, to turn insights into action.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Data Science & Machine Learning

Key Responsibilities

  • •Product Mastery & Hands-On Execution: Deeply understand Cresta’s products and how they work in real customer environments. Guide customers on how to best use features to drive results, and step in directly when needed, whether that’s prompt design, workflow setup, or rule configuration. Stay current on new product capabilities and bring them into customer use cases quickly.
  • •Consultative Partnership: Work closely with multiple stakeholders to understand goals, constraints, and workflows. Be prepared on-site or remote with clear recommendations and practical solutions, balancing strategy with execution to move from ideas to working systems.
  • •Driving Customer Value: Identify opportunities to improve performance and expand use cases. Use data and real usage to refine Cresta deployment, making adjustments that lead to measurable impact.
  • •Account Ownership: Maintain overall account health across a portfolio, including renewals and risk awareness. Run periodic business reviews and drive project management on progress and priorities.
  • •Travel & Time Zone Flexibility: Willingness to travel (~25%) and work across multiple time zones to support customer success across regions.
Travel: Low travel

Pay and Benefits

Salary: USD 160,000 - 215,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionRemote WorkParental LeaveRetirement SavingsEquityAnnual Bonus

Key Requirements

  • •2–7+ years of experience in management consulting, customer-facing strategy + execution roles, or similar environments (SaaS experience is a plus, not a requirement)
  • •Thinks in frameworks and systems, not just tasks
  • •Strong executive communication skills and ability to influence stakeholders across levels
  • •Willingness to travel (~25%) and work across time zones
  • •Comfort operating in a technical environment (data analysis, SaaS configuration, AI tool usage) without needing to be an engineer
Experience:2-7 yearsSaaSEnterprise softwareAI
Skills:CommunicationLeadershipStakeholder managementConsultingProblem-solving
Languages:English
Tech Stack:AIData analysisSaaSWorkflowPrompt design

Company Brief

Cresta
Builds AI-driven real-time coaching and assistance for customer-facing teams, using conversational intelligence to improve agent performance, automate workflows, and boost customer outcomes across contact centers and sales operations.
Industry: SaaS
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: San Francisco, United States
Founded: 2017
WebsiteLinkedIn