1 year ago

AI Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

As an AI Success Manager, you will partner with Fortune 500 customers to translate AI capabilities into measurable business outcomes. This strategic, technology-centric role blends management consulting, AI product expertise, and account ownership to drive adoption, value realization, and renewals. You’ll work with executives, operations leaders, and technical teams across time zones, on-site or remote, to turn insights into action.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Data Science & Machine Learning

Key Responsibilities

•Product Mastery & Hands-On Execution: Deeply understand Cresta’s products and how they work in real customer environments. Guide customers on how to best use features to drive results, and step in directly when needed, whether that’s prompt design, workflow setup, or rule configuration. Stay current on new product capabilities and bring them into customer use cases quickly.
•Consultative Partnership: Work closely with multiple stakeholders to understand goals, constraints, and workflows. Be prepared on-site or remote with clear recommendations and practical solutions, balancing strategy with execution to move from ideas to working systems.
•Driving Customer Value: Identify opportunities to improve performance and expand use cases. Use data and real usage to refine Cresta deployment, making adjustments that lead to measurable impact.
•Account Ownership: Maintain overall account health across a portfolio, including renewals and risk awareness. Run periodic business reviews and drive project management on progress and priorities.
•Travel & Time Zone Flexibility: Willingness to travel (~25%) and work across multiple time zones to support customer success across regions.

Travel: Low travel

Pay and Benefits

Salary: USD 160,000 - 215,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVisionRemote WorkParental LeaveRetirement SavingsEquityAnnual Bonus

Key Requirements

•2–7+ years of experience in management consulting, customer-facing strategy + execution roles, or similar environments (SaaS experience is a plus, not a requirement)
•Thinks in frameworks and systems, not just tasks
•Strong executive communication skills and ability to influence stakeholders across levels
•Willingness to travel (~25%) and work across time zones
•Comfort operating in a technical environment (data analysis, SaaS configuration, AI tool usage) without needing to be an engineer

Experience:2-7 yearsSaaSEnterprise softwareAI

Skills:CommunicationLeadershipStakeholder managementConsultingProblem-solving

Languages:English

Tech Stack:AIData analysisSaaSWorkflowPrompt design

Company Brief

Cresta

Builds AI-driven real-time coaching and assistance for customer-facing teams, using conversational intelligence to improve agent performance, automate workflows, and boost customer outcomes across contact centers and sales operations.

Industry: SaaS

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: San Francisco, United States

Founded: 2017

Website LinkedIn

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Cresta

1 year ago

AI Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Data Science & Machine Learning

Key Responsibilities

•Product Mastery & Hands-On Execution: Deeply understand Cresta’s products and how they work in real customer environments. Guide customers on how to best use features to drive results, and step in directly when needed, whether that’s prompt design, workflow setup, or rule configuration. Stay current on new product capabilities and bring them into customer use cases quickly.
•Consultative Partnership: Work closely with multiple stakeholders to understand goals, constraints, and workflows. Be prepared on-site or remote with clear recommendations and practical solutions, balancing strategy with execution to move from ideas to working systems.
•Driving Customer Value: Identify opportunities to improve performance and expand use cases. Use data and real usage to refine Cresta deployment, making adjustments that lead to measurable impact.
•Account Ownership: Maintain overall account health across a portfolio, including renewals and risk awareness. Run periodic business reviews and drive project management on progress and priorities.
•Travel & Time Zone Flexibility: Willingness to travel (~25%) and work across multiple time zones to support customer success across regions.

Travel: Low travel

Pay and Benefits

Salary: USD 160,000 - 215,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVisionRemote WorkParental LeaveRetirement SavingsEquityAnnual Bonus

Key Requirements

•2–7+ years of experience in management consulting, customer-facing strategy + execution roles, or similar environments (SaaS experience is a plus, not a requirement)
•Thinks in frameworks and systems, not just tasks
•Strong executive communication skills and ability to influence stakeholders across levels
•Willingness to travel (~25%) and work across time zones
•Comfort operating in a technical environment (data analysis, SaaS configuration, AI tool usage) without needing to be an engineer

Experience:2-7 yearsSaaSEnterprise softwareAI

Skills:CommunicationLeadershipStakeholder managementConsultingProblem-solving

Languages:English

Tech Stack:AIData analysisSaaSWorkflowPrompt design

Company Brief

Cresta

Industry: SaaS

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: San Francisco, United States

Founded: 2017

Website LinkedIn