Customer Specialist - Full time

CarMax
New Jersey
Workplace: OnsiteFull timeUSD 20.6 - 30.9 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Relationship building","Integrity","Teamwork","Attention to detail"]

Support customers end-to-end in the used-vehicle buying, selling, and servicing journey by guiding them through sales steps, appraisals, test drives, and financing applications. Conduct vehicle condition assessments, manage inventory check-in and reconciliation, and perform cosmetic inspections to meet CarMax quality standards. Handle transaction paperwork and payments, coordinate service appointments, and review repair order invoices for accuracy while following EH&S requirements.

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FursaFursa
CarMax
CarMax
3 months ago

Customer Specialist - Full time

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Support customers end-to-end in the used-vehicle buying, selling, and servicing journey by guiding them through sales steps, appraisals, test drives, and financing applications. Conduct vehicle condition assessments, manage inventory check-in and reconciliation, and perform cosmetic inspections to meet CarMax quality standards. Handle transaction paperwork and payments, coordinate service appointments, and review repair order invoices for accuracy while following EH&S requirements.
Location: New Jersey
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
  • •Conduct accurate vehicle condition assessments and document details for appraisals while communicating findings.
  • •Manage inventory processes including vehicle check-in, daily scanning, and reconciliation.
  • •Perform cosmetic inspections and handle administrative tasks such as printing reports, maintaining paperwork, auditing documents, and managing payments.
  • •Coordinate service appointments and review repair order invoices for accuracy in billing while collaborating across teams.

Pay and Benefits

Salary: USD 20.6 - 30.9 hourly
Perks:Sick TimePaid LeavePaid Holidays

Key Requirements

  • •Strong communication skills and confidence representing CarMax and its products.
  • •Ability to build lasting relationships and deliver win-win solutions for customers.
  • •Demonstrated integrity, respect, and teamwork in a fast-paced environment.
  • •High School Diploma (or equivalent) and a valid driver’s license.
  • •Ability to manage multiple tasks with attention to detail, meet deadlines, and lift up to 25 lbs.
Education:High School
Skills:CommunicationRelationship buildingIntegrityTeamworkAttention to detail
Licenses:Valid driver's license
Tech Stack:Microsoft OfficeWordExcelPowerPoint

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn