Call Centre Agents - UAE National

The Independent Food Company
Dubai
Workplace: RemoteFull timeFunction: SalesEducation: bachelorsSkills: ["Communication","Customer focus","Multitasking","Teamwork","Problem-solving"]

Four Call Centre Agents are needed to serve as the first point of contact for customers, handling inbound and outbound calls, resolving inquiries, and providing accurate information about products and services. The role requires excellent communication, a customer-focused approach, and the ability to maintain high service standards while ensuring customer satisfaction in a fast-paced environment with Arabic and English fluency.

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The Independent Food Company
The Independent Food Company
2 months ago

Call Centre Agents - UAE National

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Four Call Centre Agents are needed to serve as the first point of contact for customers, handling inbound and outbound calls, resolving inquiries, and providing accurate information about products and services. The role requires excellent communication, a customer-focused approach, and the ability to maintain high service standards while ensuring customer satisfaction in a fast-paced environment with Arabic and English fluency.
Location: Dubai
Workplace: Remote
Employment Type: Full time
Job Function: Sales

Key Responsibilities

  • •Handle inbound and outbound customer calls in a professional and courteous manner.
  • •Respond to customer inquiries, complaints, and service requests promptly and accurately; provide information about products and policies.
  • •Record customer interactions and update customer information in the CRM system.
  • •Resolve customer concerns efficiently or escalate complex issues to the relevant department; follow up on requests to ensure timely resolution.
  • •Meet established performance metrics, including quality, productivity, and customer satisfaction targets; maintain confidentiality of customer information.

Key Requirements

  • •UAE National with a valid Family Book
  • •High School Diploma, Diploma, or Bachelor's Degree
  • •Strong verbal and written communication skills in Arabic and English
  • •Ability to work in a fast-paced environment and manage multiple tasks
  • •Flexible to work shifts, weekends, and public holidays as assigned by management
Experience:Customer serviceCall center
Education:Bachelor's
Skills:CommunicationCustomer focusMultitaskingTeamworkProblem-solving
Languages:ArabicEnglish
Tech Stack:CRM

Eligibility

Nationality:UAE National

Company Brief

The Independent Food Company
A UAE- and KSA-based hospitality group that creates and operates home-grown food concepts and restaurant brands (including SALT, Switch, Parker’s, Somewhere, Public, Kumo, and Shalwa) across the Middle East.
Industry: Restaurants & Food Service
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
Founded: 2009
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