Customer Service Representative (Ternat, BRU, BE)

Crh
Belgium
Workplace: OnsiteContractFunction: Customer Support (Service Desk)Experience: 1-3 yearsEducation: bachelorsSkills: ["Customer-oriented","Solution-focused","Accuracy","Reliability","Teamwork"]

Serve as the first point of contact for customers, supporting smooth processes from inquiry through order. Provide accurate administrative and data management support, including customer inquiries, quotations, orders, returns, and credit notes. Track billing-related documentation and communicate proactively about changes, delays, and alternatives. Maintain customer data, prepare pricing checks, and manage technical requests in C4C while coordinating with internal teams.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Crh
Crh
1 month ago

Customer Service Representative (Ternat, BRU, BE)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Serve as the first point of contact for customers, supporting smooth processes from inquiry through order. Provide accurate administrative and data management support, including customer inquiries, quotations, orders, returns, and credit notes. Track billing-related documentation and communicate proactively about changes, delays, and alternatives. Maintain customer data, prepare pricing checks, and manage technical requests in C4C while coordinating with internal teams.
Location: Belgium
Workplace: Onsite
Employment Type: Contract
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Act as first point of contact and customer ambassador to ensure a smooth process from inquiry to order.
  • •Provide accurate administrative support and maintain high-quality customer data across systems.
  • •Manage customer inquiries, quotations, orders, returns, and credit notes with a service-oriented approach.
  • •Support billing activities by monitoring documentation and completing financial follow-up tasks.
  • •Communicate proactively about changes, delays, issues, or alternatives; coordinate with internal teams and register technical requests in C4C.

Pay and Benefits

Perks:PensionHealth InsuranceLearning Budget

Key Requirements

  • •Bachelor degree level (or equivalent experience) with proven administrative expertise.
  • •1–3 years of experience in administrative customer service or sales administration, ideally in a technical or industrial environment.
  • •Experience handling customer contact by telephone and email as a central point of contact.
  • •Solid skills in data management, documentation, and accurate order processing.
  • •Working knowledge of ERP systems (Dynamics AX/D365 FO, SUMO, KORBO) and familiarity with CRM systems (C4C) and Microsoft Office.
Experience:1-3 years
Education:Bachelor's
Skills:Customer-orientedSolution-focusedAccuracyReliabilityTeamwork
Languages:DutchFrenchEnglish
Tech Stack:ERPDynamics AXD365 FOSUMOKORBOConfiguratorC4CMicrosoft OfficePlakaformPlakatubeHBS CouplersAirtable CN

Company Brief

Crh
Global building materials business supplying aggregates, cement, asphalt, ready-mixed concrete, and construction products and services to the construction industry across Europe, North America and other markets.
Industry: Building Materials
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1970
WebsiteLinkedIn