Spotify Non-Voice Support with Turkish and English (Remote within Bulgaria) - Fixed Term Contract

Sutherland
Sofia
Workplace: RemoteFull timeFunction: Product ManagementSkills: ["Communication","Problem-solving","Troubleshooting","Patience"]

Support Spotify users via email and chat (no phone calls), answering “how-to” and FAQ questions while handling account management and payment-related issues. Guide users through troubleshooting with patience and clarity, working in a fully international environment. This fixed-term role includes fixed start and end dates and requires C1-level Turkish and English, availability for flexible shifts (including weekends), and a valid EU work permit.

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FursaFursa
Sutherland
Sutherland
1 day ago

Spotify Non-Voice Support with Turkish and English (Remote within Bulgaria) - Fixed Term Contract

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Support Spotify users via email and chat (no phone calls), answering “how-to” and FAQ questions while handling account management and payment-related issues. Guide users through troubleshooting with patience and clarity, working in a fully international environment. This fixed-term role includes fixed start and end dates and requires C1-level Turkish and English, availability for flexible shifts (including weekends), and a valid EU work permit.
Location: Sofia
Workplace: Remote
Employment Type: Full time
Job Function: Product Management
Seniority: Entry level

Key Responsibilities

  • •Provide email and chat support to Spotify users (non-voice only).
  • •Answer common how-to and FAQ-type questions.
  • •Assist with account management and payment-related issues.
  • •Guide users through troubleshooting steps with patience and clarity.
  • •Work on a fixed-term contract from 6th of November to 23rd of December.

Pay and Benefits

Perks:Meal AllowanceMultisport CardAnnual Bonus

Key Requirements

  • •Fluency in Turkish (C1 level) and English (C1 level).
  • •Valid EU work permit required to work in Bulgaria.
  • •Availability to work flexible shifts, including weekends.
  • •Strong communication skills and a positive, problem-solving attitude.
  • •Previous customer service experience is a plus.
Skills:CommunicationProblem-solvingTroubleshootingPatience
Languages:EnglishTurkish

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor