Service Readiness Engineer

Avi-spl
Gurugram
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceEducation: high_schoolSkills: ["Professional communication","Independent work","Interpersonal skills","Structured problem-solving","Time management"]

Own service readiness for new customers and new services by representing Operational team needs during onboarding. Validate design proposals, translate business requirements into process flows, and develop test/certification plans. Deliver “train the trainer” sessions, provide early life support as a subject matter expert, and support continual service improvement. Coordinate with project managers, development, INOC, and operations, including setting up sites/endpoints on Symphony and Salesforce and decommissioning retired services.

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FursaFursa
Avi-spl
Avi-spl
2 days ago

Service Readiness Engineer

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Own service readiness for new customers and new services by representing Operational team needs during onboarding. Validate design proposals, translate business requirements into process flows, and develop test/certification plans. Deliver “train the trainer” sessions, provide early life support as a subject matter expert, and support continual service improvement. Coordinate with project managers, development, INOC, and operations, including setting up sites/endpoints on Symphony and Salesforce and decommissioning retired services.
Location: Gurugram
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Act as the main point of contact for assigned onboarding projects covering new services, new customers, and decommissioning retired services/customers.
  • •Validate design proposals and work with customer representatives to understand business requirements, then drive process design and continual service improvement.
  • •Develop test and certification plans, document process flows and work instructions, and deliver “train the trainer” sessions to operations teams.
  • •Provide early life support as the subject matter expert and participate in project “lessons learned” sessions to improve readiness and operational processes.
  • •Set up new sites and endpoints on Symphony and Salesforce prior to certification, decommission retired sites and employee accounts, and attend department meetings/trainings as needed.

Key Requirements

  • •High School Diploma or equivalent is required.
  • •Demonstrated knowledge of professional A/V and video teleconferencing systems.
  • •Experience with conference production and helpdesk support, as well as VNOC Symphony and Salesforce.
  • •Intermediate/Advanced skill in Word, Excel, and Visio.
  • •Ability to communicate professionally, work independently, manage changing priorities, and meet deadlines.
Education:High School
Skills:Professional communicationIndependent workInterpersonal skillsStructured problem-solvingTime management
Languages:English
Tech Stack:SymphonySalesforceWordExcelVisioCiscoPolycomCodianRMXAcanoPexipCTSDSPsCrestronAMXCUCMTMSVCSIX seriesMX series

Company Brief

Avi-spl
Provides audio-visual integration, unified collaboration solutions, managed services, and AV support for enterprises and institutions worldwide, delivering design, deployment, and ongoing managed services for communication and collaboration technologies.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Tampa, United States
Founded: 2008
WebsiteLinkedIn