[ITO] (GSD) Global Technical Escalation Engineer (L3) – Bangkok Based

Agoda
Bangkok
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Teamwork","Customer service","Mentoring"]

An on-site Global Technical Escalation Engineer supporting and managing desktop and IT infrastructure in Bangkok. You will serve as escalation point for 1st/2nd level teams, perform in-depth 3rd-level hardware/software troubleshooting, monitor Windows systems with Intune/Grafana, and develop automation to improve end-user devices and monitoring systems.

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Agoda
Agoda
7 months ago

[ITO] (GSD) Global Technical Escalation Engineer (L3) – Bangkok Based

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Closed

Job Summary

An on-site Global Technical Escalation Engineer supporting and managing desktop and IT infrastructure in Bangkok. You will serve as escalation point for 1st/2nd level teams, perform in-depth 3rd-level hardware/software troubleshooting, monitor Windows systems with Intune/Grafana, and develop automation to improve end-user devices and monitoring systems.
Location: Bangkok
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Escalation point for 1st and 2nd level teams
  • •Provide in-depth 3rd-level hardware and software troubleshooting (e.g., BSOD and driver issues)
  • •Escalating and working with other teams/vendors as necessary
  • •Manage devices via Enterprise systems management
  • •Monitor the health and performance of Windows systems using MS Intune logs and proactively identify and resolve issues

Key Requirements

  • •Bachelor’s degree in computer science/engineering
  • •5 years’ experience in supporting office, network and desktop infrastructure
  • •Ownership—you look for solutions and do not pass on problems
  • •Customer service mindset
  • •Strong communication and teamwork skills
Experience:5+ yearsIT operationsEnterprise IT
Education:Bachelor's
Skills:CommunicationProblem-solvingTeamworkCustomer serviceMentoring
Languages:English
Tech Stack:MS IntuneGrafanaTelegrafOTEL CollectorAutopilotIntuneMDTJAMFClonezillaAzure Active DirectoryConfiguration ManagerKaceAltirisPowerShellPythonWindowsMacOSOfficeSQL

Eligibility

Visa:Visa sponsored

Company Brief

Agoda
Agoda operates a global online travel booking platform offering hotels, vacation rentals, flights, and other travel services. It provides price comparison, deals, and booking management for leisure and business travelers worldwide.
Industry: TravelTech
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Singapore, Singapore
Founded: 2005
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn