Travel & Lifestyle Consultant | Advanced English

American Express
Mexico City
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Skills: ["Written communication","Verbal communication","Active listening","Customer focus","Adaptability","Problem-solving","Computer literacy"]

Deliver world-class customer service for premium American Express card members in a high-volume inbound travel contact environment. Create new bookings and service existing travel arrangements by consulting on customer needs, researching destinations, and planning personalized trips (flights, cars, and hotels). Communicate product offerings and value propositions while staying focused on Membership First and ensuring excellent service outcomes that reflect the American Express brand.

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FursaFursa
American Express
American Express
2 days ago

Travel & Lifestyle Consultant | Advanced English

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Deliver world-class customer service for premium American Express card members in a high-volume inbound travel contact environment. Create new bookings and service existing travel arrangements by consulting on customer needs, researching destinations, and planning personalized trips (flights, cars, and hotels). Communicate product offerings and value propositions while staying focused on Membership First and ensuring excellent service outcomes that reflect the American Express brand.
Location: Mexico City
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Deliver world-class service in an inbound, high-volume travel call servicing environment.
  • •Delight premium card members by creating new bookings and servicing existing travel arrangements.
  • •Consult with customers to understand needs and deliver innovative, extraordinary interactions.
  • •Research and plan personalized travel experiences, including booking flights and arranging car and/or hotel travel.
  • •Communicate new and existing product offerings and value propositions relevant to card members.

Pay and Benefits

Perks:Wellness StipendCounselling Support

Key Requirements

  • •Deliver premium customer service in a high-volume, fast-paced environment such as a call center.
  • •Have experience in tourism, travel, or cruise and tours in customer service and/or sales roles.
  • •Use strong written and verbal communication skills, including active listening and adapting to different customer communication styles.
  • •Be comfortable with basic geography knowledge to locate continents, countries, and key travel destinations worldwide.
  • •Be able to work nights and weekends, with availability to support 24/7 coverage.
Experience:TourismTravelCruiseHospitality
Skills:Written communicationVerbal communicationActive listeningCustomer focusAdaptabilityProblem-solvingComputer literacy
Languages:English
Tech Stack:MS OfficePersonal computerComputer applications

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn