DocuSign

3 weeks ago

Strategic Customer Success Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Strategic CSAM owns a portfolio of strategic accounts and renewals in a defined territory, acting as an adoption advisor to drive value and growth. You’ll collaborate with Sales, manage renewals, forecast, negotiate terms, conduct business reviews, and coordinate with Product, Legal and Revenue Operations to optimize outcomes. Travel up to 10%.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Own and renew a portfolio of strategic accounts, driving adoption and value strategies in your territory
•Maintain and communicate a rolling forecast of your territory and renewal risk to internal resources to develop resolution strategies
•Negotiate win/win renewal terms while protecting customer trust and maximizing revenue; collaborate with Sales, Legal, Pricing, RevOps and Product to execute strategies
•Conduct regular business reviews to ensure customers derive value from Docusign and align with their primary objectives
•Serve as the primary point of contact for escalations and coordinate with internal teams to drive growth and mitigate risk

Travel: Low travel

Pay and Benefits

Equity and Bonus:Equity

Perks:Rsus401kHealth InsuranceRemote WorkPaid Leave

Key Requirements

•8+ years of experience in Sales, Renewal Management, Account Management or Customer Success, with a proven track record in quota-carrying roles
•Experience in deal negotiation cycles and building credibility with senior executives across organizations
•BA/BS degree or equivalent work experience
•Strong contract negotiation skills with experience driving high-value contracts to completion
•Ability to lead adoption strategies and communicate value at an executive level

Experience:8+ yearsSaaSEnterprise softwareContract management

Education:Bachelor's

Skills:CommunicationNegotiationLeadershipStakeholder managementProblem-solving

Languages:English

Tech Stack:Salesforce

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

DocuSign

Provides a cloud-based electronic signature and intelligent agreement management platform that automates document workflows, identity verification, contract lifecycle management, and agreement analytics for enterprises and individuals worldwide.

Industry: LegalTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2003

Glassdoor: 3.6

Website LinkedIn Glassdoor

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DocuSign

3 weeks ago

Strategic Customer Success Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Own and renew a portfolio of strategic accounts, driving adoption and value strategies in your territory
•Maintain and communicate a rolling forecast of your territory and renewal risk to internal resources to develop resolution strategies
•Negotiate win/win renewal terms while protecting customer trust and maximizing revenue; collaborate with Sales, Legal, Pricing, RevOps and Product to execute strategies
•Conduct regular business reviews to ensure customers derive value from Docusign and align with their primary objectives
•Serve as the primary point of contact for escalations and coordinate with internal teams to drive growth and mitigate risk

Travel: Low travel

Pay and Benefits

Equity and Bonus:Equity

Perks:Rsus401kHealth InsuranceRemote WorkPaid Leave

Key Requirements

•8+ years of experience in Sales, Renewal Management, Account Management or Customer Success, with a proven track record in quota-carrying roles
•Experience in deal negotiation cycles and building credibility with senior executives across organizations
•BA/BS degree or equivalent work experience
•Strong contract negotiation skills with experience driving high-value contracts to completion
•Ability to lead adoption strategies and communicate value at an executive level

Experience:8+ yearsSaaSEnterprise softwareContract management

Education:Bachelor's

Skills:CommunicationNegotiationLeadershipStakeholder managementProblem-solving

Languages:English

Tech Stack:Salesforce

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

DocuSign

Industry: LegalTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2003

Glassdoor: 3.6

Website LinkedIn Glassdoor