Customer Success Manager (CSM) - SAP Academy for Customer Success - Shanghai (Shanghai, CN, 200040)

SAP
Shanghai
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 2-3 yearsSkills: ["Cooperation","Problem-solving","Project management","Creative thinking","Emotional intelligence","Cultural awareness","Adaptability","Communication"]

Guide customers through their business journey with SAP cloud solutions, driving satisfaction, retention, renewals, references, and upsells within an assigned solution portfolio. Over a 10-month learn-apply academy, blend classroom and field phases, build solution portfolio expertise, and deliver value realization from deal signature through provisioning, monitoring, and implementation progress. Serve as the strategic customer point of contact and coordinate SAP resources to maintain overall customer health.

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FursaFursa
SAP
SAP
2 hours ago

Customer Success Manager (CSM) - SAP Academy for Customer Success - Shanghai (Shanghai, CN, 200040)

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Last checked: 2 hours agoStatus: Live

Job Summary

Guide customers through their business journey with SAP cloud solutions, driving satisfaction, retention, renewals, references, and upsells within an assigned solution portfolio. Over a 10-month learn-apply academy, blend classroom and field phases, build solution portfolio expertise, and deliver value realization from deal signature through provisioning, monitoring, and implementation progress. Serve as the strategic customer point of contact and coordinate SAP resources to maintain overall customer health.
Location: Shanghai
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Successfully complete a 10-month learn-apply program with classroom and field phases with a CSM team.
  • •Drive customer retention, value realization, and ongoing solution portfolio development for cloud products.
  • •Oversee key customer milestones from deal signature through system provisioning, monitoring implementation progress, and business case achievement.
  • •Serve as the strategic point of contact for customers within the assigned solution portfolio, coordinating resources across SAP functions.
  • •Participate in local onboarding with on-the-job training and mentoring, working with customers and also behind the scenes as needed.
Travel: High travel

Key Requirements

  • •2–3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.
  • •Ability to provide strategic guidance and resolve issues/escalations to ensure customer satisfaction and business continuity.
  • •Cooperative, productive approach to internal and external working relationships.
  • •Ability to quickly learn, adapt to changing environments, and apply knowledge to deliver results.
  • •Understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.
Experience:2-3 yearsCustomer supportBusiness transformationConsultingAccount managementDigital transformation
Skills:CooperationProblem-solvingProject managementCreative thinkingEmotional intelligenceCultural awarenessAdaptabilityCommunication
Languages:English
Tech Stack:AIAgentic AIContext EngineeringSAPCloudS/4HANASAP Finance & Spend ManagementFinance & Quote to Cash (Q2C)ProcurementSAP Supply Chain Management (SCM)Asset ManagementManufacturingLogistics

Company Brief

SAP
Global enterprise software company best known for ERP systems and business applications covering finance, supply chain, procurement, HR, analytics, and customer management for large organizations.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Walldorf, Germany
Founded: 1972
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