Sr Business Support Manager

Citizens Bank
United States
Workplace: OnsiteFull timeUSD 127,000 - 184,000 annuallyFunction: Product ManagementExperience: 4+ yearsEducation: bachelorsSkills: ["Leadership","Coaching","Stakeholder management","Communication","Process improvement"]

Lead the Property Projects Team by coordinating day-to-day operations and governance for property projects, programs, and supporting systems. You’ll guide and manage project professionals, ensure deliverables and schedules are met, and oversee budgeting, forecasting, and project cost monitoring. Partner closely with stakeholders across Design, Branding, Leasing, and FM operations, improving processes and service levels while supporting implementation of initiatives and change management.

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FursaFursa
Citizens Bank
Citizens Bank
2 days ago

Sr Business Support Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Lead the Property Projects Team by coordinating day-to-day operations and governance for property projects, programs, and supporting systems. You’ll guide and manage project professionals, ensure deliverables and schedules are met, and oversee budgeting, forecasting, and project cost monitoring. Partner closely with stakeholders across Design, Branding, Leasing, and FM operations, improving processes and service levels while supporting implementation of initiatives and change management.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Sr. Manager level

Key Responsibilities

  • •Develop and execute business support strategy aligned to organizational goals and collaborate with stakeholders to define and prioritize initiatives.
  • •Lead and manage a team of project professionals, providing guidance, coaching, and performance feedback.
  • •Assign tasks, monitor progress, and ensure timely completion of deliverables.
  • •Engage stakeholders and drive process improvements to enhance service quality and efficiency.
  • •Govern and deliver property projects with a focus on meeting schedules and department budget execution; oversee implementation in an agreed timeline.
Travel: High travel

Pay and Benefits

Salary: USD 127,000 - 184,000 annually
Perks:Health InsuranceDentalVisionPaid LeaveParental LeaveLearning BudgetWellness Stipend

Key Requirements

  • •Diploma or equivalent combination of education, training, and progressive professional experience.
  • •4+ years of experience supporting infrastructure, facilities, property, or real estate operations, including exposure to procurement, risk management, and/or project management.
  • •Experience coordinating day-to-day business operations across multiple workstreams and delivering initiatives on schedule.
  • •Cross-functional experience with internal stakeholders such as operations, finance, HR, legal, and compliance.
  • •Strong understanding of policy-driven environments, budgeting principles, cost tracking, and vendor or contract oversight.
Experience:4+ yearsReal estateFacilitiesInfrastructureProject managementProcurement
Education:Bachelor's
Skills:LeadershipCoachingStakeholder managementCommunicationProcess improvement

Company Brief

Citizens Bank
Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Providence, United States
Founded: 1828
Website