Senior Implementation Associate

DoorDash US
Chicago
Workplace: RemoteFull timeUSD 25.6 - 37.6 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 1-3 yearsSkills: ["Outbound engagement","Organizational skills","Communication","Bias toward action"]

Own the end-to-end onboarding journey from signed contract through a merchant’s first 28 days live for DoorDash’s New Verticals. Drive outbound engagement to accelerate time-to-activation, hit quarterly speed and quality attainment goals, and continuously build and refine the implementation playbook. Partner across teams to remove blockers slowing merchants down, while shaping what “good” looks like in an emerging vertical.

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FursaFursa
DoorDash US
DoorDash US
2 days ago

Senior Implementation Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Own the end-to-end onboarding journey from signed contract through a merchant’s first 28 days live for DoorDash’s New Verticals. Drive outbound engagement to accelerate time-to-activation, hit quarterly speed and quality attainment goals, and continuously build and refine the implementation playbook. Partner across teams to remove blockers slowing merchants down, while shaping what “good” looks like in an emerging vertical.
Location: Chicago
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Own a rolling book of business from contract signing through a merchant’s first 28 days live.
  • •Drive outbound engagement with merchants to accelerate time-to-activation.
  • •Hit quarterly attainment goals tied to speed and quality.
  • •Build (and rebuild) the implementation playbook in real time by testing what works and stopping what doesn’t.
  • •Flag process gaps and recommend fixes as the vertical matures, partnering cross-functionally to clear blockers.
Travel: Low travel

Pay and Benefits

Salary: USD 25.6 - 37.6 annually
Perks:401kPaid ParentalHealth InsuranceDentalVisionPaid LeaveDisabilityLife Insurance

Key Requirements

  • •1–3 years in implementation, customer success, or account management with a track record carrying quota or attainment-based goals.
  • •Comfort with outbound engagement and high call volume.
  • •A builder’s mindset—energized by ambiguity and able to operate in a new vertical.
  • •Strong organizational skills to manage a large, rolling book of business without missing key tasks.
  • •Nice to have: familiarity with POS systems, Open API, or SFTP integrations.
Experience:1-3 years
Skills:Outbound engagementOrganizational skillsCommunicationBias toward action
Languages:English
Tech Stack:POS systemsOpen APISFTP

Company Brief

DoorDash US
On-demand logistics platform connecting consumers with local restaurants, grocers, and retailers for food delivery, pickup, and convenience services. Operates a marketplace and last-mile delivery network while offering tools and analytics for merchants and couriers.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2013
WebsiteLinkedIn