Customer Care Specialist
Kerry Group
Nairobi
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 3+ yearsSkills: ["Proactive service","Attention to detail","Strong interpersonal skills","Problem-solving","Ability to work under pressure"]Act as the key point of contact between customers and the company, delivering high-performance, customer-focused service. Manage customer requests, quotes, and sales order processing, including order changes, reporting, and OTIF management while meeting SLA/KPI targets. Support queries, complaints, and general enquiries using strong problem-solving, system knowledge, and accurate order/fulfilment procedures, including export documentation and country-specific requirements.
