NTT

1 month ago

Helpdesk Associate-IT Support

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Provide IT service desk support to end-users for devices, applications, and business processes. Record, update, and escalate incidents promptly, and support end-user onboarding activities. Collaborate with internal IT teams on system testing, integration, and maintenance while discovering and improving new IT tools. Work independently in a diverse global environment with strong troubleshooting and customer service skills, including rotational shifts.

Location: Noida

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Entry level

Key Responsibilities

•Provide IT service desk support, guidance, and training to end-users.
•Record, update, and escalate support issues to the next level promptly.
•Support end-user IT onboarding activities.
•Collaborate with internal IT teams on system testing, integration, and maintenance.
•Discover and help implement process and technology improvements for business and internal IT needs.

Key Requirements

•Provide excellent English written and verbal communication and strong customer service.
•Be a great team player and communicate comfortably with various stakeholders.
•Have strong troubleshooting skills for bug-finding, resolution, and IT support.
•Support IT onboarding and have knowledge of IT software and hardware troubleshooting (Windows 10, macOS, iOS, Android).
•Work on 24/7 rotational shifts with mandatory work from office.

Skills:CommunicationCustomer serviceTeamworkTroubleshootingIndependence

Languages:English

Tech Stack:Win 10Windows 10MacOSIOSAndroidGoogle SuiteMicrosoft Environment

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT