Claims Case Manager

Davies
United Kingdom
Workplace: OnsiteFull timeFunction: Insurance & ActuarialSkills: ["Customer service","Time management","Interpersonal skills","Teamwork","Taking feedback"]

Manage a caseload of property claims end-to-end to meet SLAs, providing professional customer interactions that reflect Treating Customers Fairly. Coordinate with clients, direct customers, and suppliers to drive cases to settlement while balancing service, cost, and time. Follow internal processes with strong governance, data security, and compliance, using phone audits and lifecycle metrics to measure performance.

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FursaFursa
Davies
Davies
1 month ago

Claims Case Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Manage a caseload of property claims end-to-end to meet SLAs, providing professional customer interactions that reflect Treating Customers Fairly. Coordinate with clients, direct customers, and suppliers to drive cases to settlement while balancing service, cost, and time. Follow internal processes with strong governance, data security, and compliance, using phone audits and lifecycle metrics to measure performance.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time
Job Function: Insurance & Actuarial

Key Responsibilities

  • •Own and manage a caseload to consistently meet Service Level Agreements (SLAs).
  • •Handle customer and client interactions professionally in line with Treating Customers Fairly (TCF).
  • •Coordinate with suppliers and drive cases to settlement while balancing service, cost, and time.
  • •Complete work to internal processes, guidelines, and governance requirements, ensuring data security.
  • •Use feedback, PDRs, and learning courses to develop and improve team performance.

Pay and Benefits

Perks:Pension MatchingCycle ToEapAnnual LeaveFlexible Working

Key Requirements

  • •Relevant claims experience.
  • •Strong customer service skills and professionalism in customer interactions.
  • •Ability to manage time and work effectively across a caseload to meet SLAs.
  • •Good interpersonal skills for working with clients, customers, and suppliers.
  • •Comfort working with internal processes, governance, and compliance expectations.
Skills:Customer serviceTime managementInterpersonal skillsTeamworkTaking feedback

Company Brief

Davies
Davies is a specialist professional services and technology firm delivering claims, underwriting, and risk solutions to insurers, reinsurers, brokers and regulated businesses globally, with major capabilities in claims management, forensics, and digital transformation.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Unicorn (USD 1B+)
Funding: Private Equity Backed
Headquarters: City of London, United Kingdom
Founded: 1968
Glassdoor
Glassdoor: 3.8
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