Alan

5 days ago

Member Support Expert - Canada

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Deliver timely, transparent, and empowering support to Alan members and B2B customers. Build healthcare-systems expertise to maximize value from Alan’s prevention insurance experience, while contributing insights that improve products and services. Own strategic projects to scale care operations in Canada in a high-autonomy role, collaborate closely with Product, Ops, Sales, and Insurance, and mentor more junior Care team members.

Location: Toronto

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Deliver exceptional member support that is timely, transparent, and empowering
•Develop deep expertise in healthcare systems to assist individual members and B2B customers
•Provide insights to improve Alan’s products and services and help with new company onboardings
•Collaborate with Product, Ops, Sales, and Insurance to scale care operations in Canada and adapt processes locally
•Mentor more junior Care team members and contribute to shipping cross-functional improvements

Key Requirements

•3+ years of experience
•Excellent and structured written and verbal English communication skills
•Strong problem-solving ability and organization/time management skills
•Ability to simplify complex topics and communicate clearly
•Comfort working in fast-paced, uncertain environments and learning new tools quickly

Experience:3+ years

Skills:EmpathyProblem-solvingCommunicationOrganizationAdaptability

Languages:English

Tech Stack:AI-powered tools

Company Brief

Alan

Alan is a Paris-based digital health insurance provider offering employer and individual health plans, telemedicine, prevention services, and a consumer-focused app to simplify access to care and manage reimbursements.

Industry: Health Insurance (Payers)

Company Size: Large (251 to 1,000 employees)

Revenue: USD 250M to 500M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: Paris, France

Founded: 2016

Glassdoor: 4.4

Website LinkedIn Glassdoor

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Alan

5 days ago

Member Support Expert - Canada

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: Toronto

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Deliver exceptional member support that is timely, transparent, and empowering
•Develop deep expertise in healthcare systems to assist individual members and B2B customers
•Provide insights to improve Alan’s products and services and help with new company onboardings
•Collaborate with Product, Ops, Sales, and Insurance to scale care operations in Canada and adapt processes locally
•Mentor more junior Care team members and contribute to shipping cross-functional improvements

Key Requirements

•3+ years of experience
•Excellent and structured written and verbal English communication skills
•Strong problem-solving ability and organization/time management skills
•Ability to simplify complex topics and communicate clearly
•Comfort working in fast-paced, uncertain environments and learning new tools quickly

Experience:3+ years

Skills:EmpathyProblem-solvingCommunicationOrganizationAdaptability

Languages:English

Tech Stack:AI-powered tools

Company Brief

Alan

Industry: Health Insurance (Payers)

Company Size: Large (251 to 1,000 employees)

Revenue: USD 250M to 500M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: Paris, France

Founded: 2016

Glassdoor: 4.4

Website LinkedIn Glassdoor