Customer Success Manager (CSM) - SAP Academy for Customer Success - Denmark (Hybrid) (Copenhagen, DK, 2100)

SAP
Copenhagen
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 2-3 yearsSkills: ["Strategic guidance","Issue resolution","Escalation management","Cooperative collaboration","Adaptability","Problem-solving","Project management","Creative thinking","Communication","Emotional intelligence","Cultural awareness"]

Guide customers through their business journey with SAP Cloud solutions as part of the SAP Academy for Customer Success. Complete a 10-month learn-apply program combining classroom and field phases, then move into a direct, customer-facing CSM role. Manage key customer milestones across the lifecycle—deal signature through provisioning and value realization—driving retention, renewals, references, and upsells while coordinating internal resources to maintain customer health.

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FursaFursa
SAP
SAP
2 hours ago

Customer Success Manager (CSM) - SAP Academy for Customer Success - Denmark (Hybrid) (Copenhagen, DK, 2100)

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Last checked: 2 hours agoStatus: Live

Job Summary

Guide customers through their business journey with SAP Cloud solutions as part of the SAP Academy for Customer Success. Complete a 10-month learn-apply program combining classroom and field phases, then move into a direct, customer-facing CSM role. Manage key customer milestones across the lifecycle—deal signature through provisioning and value realization—driving retention, renewals, references, and upsells while coordinating internal resources to maintain customer health.
Location: Copenhagen
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Graduate level

Key Responsibilities

  • •Complete a 10-month learn-apply program with classroom and field phases to build CSM customer-facing skills.
  • •Serve as a strategic point of contact for customers within the assigned solution portfolio, coordinating resources across SAP functions to maintain customer health.
  • •Oversee key customer milestones from deal signature through system provisioning and monitoring implementation progress to business case achievement.
  • •Drive customer satisfaction, retention, renewals, references, and upsells for SAP Cloud products.
  • •Manage solution portfolio knowledge to enhance customer value realization and strengthen business acumen across business processes and industries.
Travel: High travel

Key Requirements

  • •2–3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.
  • •Proven ability to deliver strategic guidance that drives customer success and long-term value, including resolving issues and managing escalations.
  • •Strong cooperative and productive approach to internal and external working relationships.
  • •Ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.
  • •Proficiency in English, with an understanding of AI fundamentals, ethics, and how to identify business problems solvable with AI.
Experience:2-3 yearsConsultingAccount managementDigital transformationCloud
Skills:Strategic guidanceIssue resolutionEscalation managementCooperative collaborationAdaptabilityProblem-solvingProject managementCreative thinkingCommunicationEmotional intelligenceCultural awareness
Languages:English
Tech Stack:SAP CloudS/4HANA FinanceFinance & Quote to Cash (Q2C)ProcurementSAP SuccessFactorsSAP Supply Chain Management (SCM)SAP Customer Experience (CX)SAP Business Transformation Management (BTM)SAP Business Technology Platform (BTP)SAP Business Data Cloud (BDC)Business Process ManagementBusiness Process Automation

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

SAP
Global enterprise software company best known for ERP systems and business applications covering finance, supply chain, procurement, HR, analytics, and customer management for large organizations.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Walldorf, Germany
Founded: 1972
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Glassdoor: 4.1
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