Consignment Concierge

RealReal
United States
Workplace: OnsiteFull timeUSD 20.2 - 25.99 hourlyFunction: Hospitality & Food ServiceExperience: 2+ yearsSkills: ["Interpersonal skills","Communication","Multitasking","Professionalism","Confidentiality"]

Deliver a personalized, brand-focused concierge experience as the face of client relations. Provide excellent daily customer service, timely and accurate resolutions for inquiries, and handle first-contact problem resolution with high ethical standards. Serve as the primary contact for consignor escalations, troubleshoot operational/service issues, and maintain high service and quality expectations while working onsite and supporting team goals.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
RealReal
RealReal
11 hours ago

Consignment Concierge

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Deliver a personalized, brand-focused concierge experience as the face of client relations. Provide excellent daily customer service, timely and accurate resolutions for inquiries, and handle first-contact problem resolution with high ethical standards. Serve as the primary contact for consignor escalations, troubleshoot operational/service issues, and maintain high service and quality expectations while working onsite and supporting team goals.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Hospitality & Food Service
Seniority: Mid level

Key Responsibilities

  • •Provide excellent, personalized, and detailed customer service to meet daily customer expectations
  • •Deliver timely, accurate resolutions to client inquiries and ensure exceptional service levels
  • •Maintain high ethical standards, professionalism, and confidentiality with customers and consignors
  • •Multitask and prioritize to resolve escalations and operational/service issues with urgency
  • •Represent the company with integrity while making timely decisions and managing effectively through ambiguity

Pay and Benefits

Salary: USD 20.2 - 25.99 hourly
Perks:Equity401kHealth InsuranceDentalVisionPaid ParentalPaid Leave

Key Requirements

  • •Minimum 2 years of experience working directly with very high profile, sophisticated guests
  • •Concierge mindset with high-touch, resolution-oriented client service
  • •High-level, effective communication skills with strong follow-up
  • •Strong client service, relationship management, and interpersonal skills
  • •Must be self-directed and take initiative; onsite for a minimum of the first 90 days
Experience:2+ yearsLuxuryCustomer serviceConcierge
Skills:Interpersonal skillsCommunicationMultitaskingProfessionalismConfidentiality
Tech Stack:Google suiteMicrosoft Suite

Company Brief

RealReal
Operates an online luxury consignment marketplace for buying and selling authenticated pre-owned designer fashion, jewelry, watches, and home goods. It combines e-commerce with authentication, pricing, and logistics services for sellers and shoppers.
Industry: Online Marketplaces
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2011
Glassdoor
Glassdoor: 3.3
WebsiteLinkedInGlassdoor