Entry-Level Call Center Care Specialist Tier 1 ( Day or Night) REMOTE

Qureos
Anywhere
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Organization","Attention to detail","Time management","Calm under pressure"]

Help patients schedule and manage appointments by answering calls and messages with warmth and professionalism. Coordinate day or night coverage by confirming, rescheduling, and cancelling appointments, updating demographics and insurance details, and documenting appointment changes accurately. Work closely with providers and clinic staff, follow privacy/confidentiality procedures, and escalate urgent issues or complex scheduling requests to the right teams.

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FursaFursa
Qureos
Qureos
2 days ago

Entry-Level Call Center Care Specialist Tier 1 ( Day or Night) REMOTE

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Help patients schedule and manage appointments by answering calls and messages with warmth and professionalism. Coordinate day or night coverage by confirming, rescheduling, and cancelling appointments, updating demographics and insurance details, and documenting appointment changes accurately. Work closely with providers and clinic staff, follow privacy/confidentiality procedures, and escalate urgent issues or complex scheduling requests to the right teams.
Location: Anywhere
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Schedule, confirm, reschedule, and cancel patient appointments accurately for day or night coverage.
  • •Answer incoming calls and messages and assist patients with scheduling needs in a warm, professional manner.
  • •Maintain and update patient demographic, insurance, and contact information in scheduling systems.
  • •Coordinate with providers, nurses, and clinic staff to align appointment availability and special scheduling requests.
  • •Document patient interactions and appointment changes clearly, follow privacy procedures, and escalate urgent concerns when needed.

Pay and Benefits

Perks:Paid LeaveHealth InsuranceDentalVision401kLife InsuranceDisability InsuranceLearning BudgetEmployee Assistance

Key Requirements

  • •High school diploma or equivalent required; additional administrative or health care training is a plus.
  • •Previous experience in appointment scheduling, medical office support, call center work, or customer service preferred.
  • •Strong verbal and written communication skills with a friendly, patient-focused approach.
  • •Ability to use scheduling software, electronic records systems, and standard office applications accurately.
  • •Ability to work day or night shifts reliably, including weekends or holidays if needed.
Experience:HealthcareCustomer serviceCall center
Education:High School
Skills:CommunicationOrganizationAttention to detailTime managementCalm under pressure

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn