IT Support Specialist

Equativ
Paris
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 5+ yearsSkills: ["Customer service","Problem-solving","Rigor","Team spirit"]

Provide end-user IT support by diagnosing and resolving hardware, software, network, and peripheral issues. Own helpdesk ticket triage and ensure timely resolution, troubleshooting Windows, macOS, Linux, and common applications like Office 365 and Slack. Assist with installing and configuring devices, updates, upgrades, and user account/access management across Google Workspace, Okta, and MDM tools. Support onboarding and document fixes, while delivering basic end-user training.

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Equativ
Equativ
1 day ago

IT Support Specialist

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Last checked: 9 minutes agoStatus: Live

Job Summary

Provide end-user IT support by diagnosing and resolving hardware, software, network, and peripheral issues. Own helpdesk ticket triage and ensure timely resolution, troubleshooting Windows, macOS, Linux, and common applications like Office 365 and Slack. Assist with installing and configuring devices, updates, upgrades, and user account/access management across Google Workspace, Okta, and MDM tools. Support onboarding and document fixes, while delivering basic end-user training.
Location: Paris
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Diagnose and resolve end-user hardware, software, network, and peripheral issues in a timely manner.
  • •Manage helpdesk tickets, prioritize issues, and ensure solutions are delivered.
  • •Troubleshoot issues related to operating systems (Windows, macOS, Linux) and applications (Office 365, Slack, etc.).
  • •Install and configure hardware and software, perform system updates, and support hardware upgrades.
  • •Manage user accounts, access rights, and permissions in IT-managed applications; assist with onboarding workstations and provide documentation and basic training.

Key Requirements

  • •At least 5 years of hands-on experience providing IT support, troubleshooting, and assisting end-users with a variety of technical issues.
  • •Proficiency in Windows, macOS, and Linux operating systems.
  • •Admin experience with Google Workspace, Okta, Slack, Office 365, and MDM (Iru & Intune).
  • •Experience using ticketing systems to manage and prioritize IT issues.
  • •Fluency in English and French.
Experience:5+ yearsIT supportEnd-user supportHelpdesk
Skills:Customer serviceProblem-solvingRigorTeam spirit
Languages:EnglishFrench
Tech Stack:WindowsMacOSLinuxOffice 365SlackGoogle WorkspaceOktaMDMIntuneIruTicketing systemsEDRHardware troubleshooting

Company Brief

Equativ
Provides a unified adtech platform for publishers and advertisers, offering ad serving, SSP/DSP capabilities, header bidding, monetization, and analytics to optimize digital advertising across formats and channels.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Paris, France
Founded: 2001
WebsiteLinkedIn